Boycott of Virgin Mobile

Virgin mobile customer service located outside the U.S. so they not care about "SERVICE".

I don't know much about VM's pre-paid plan, but their monthly plans suck just as much.  They took out FOUR payments on my credit card in a THREE day period, because I had automatic withdrawal each month and they screwed it up and blamed me!  It took an act of congress to get my 3 payments back.  I'm done with these people!  I'd rather use two cans and a string!

People think prepaid is the way to go. It's not. Trust me. You get crappy service. If you wantgood service, a good phone, and the rights to stop complaining. Get a post-paid.

I canceled my account w/ virgin mobil Broadband to go in Aug 2010 @ that time I had a $40.00 credit which I requested to be credited back to my credit card.  This did not happen. I called and was told that the ref.# I had did not exist, and that there was no record that I had made the requst to cancel or to credit back my credit card.  I again made the request.  Here it is Feb 2011 and still have not receieve satisfaction.. Small claims court is next.  This is an unethical company!!

Out of buisness!

I had paid my top off, But they forgot to move the date up 90 day's. So they turned my phone off again. I called them and never get it resolved. The best they could do was to get to to top off again and start over . I spent day's on the phone with them ans this was the best they could do. I told them I have been out of work for month's now. And 20 buck's was a lot of money. All my job app's have that number, just wanted to thank them for screwing my life more than it is. Merry X-mas and tell Alex he is a ass.

Um, not a huge fan of the communications companies (or any corporation), but come on - who put the metaphorical gun to your head to force your acceptance of these terms? The very "penalty" you described as having incurred is spelled out quite plainly (in various languages) in the litterature that accompanies this company's products. This is in the packaging where it can be found -AND SHOULD BE READ- before activation. Imagine that? A consumer taking just a little bitof responsibility for their part played in the purchase of a product/service..... Oh, sorry. THAT would require some self sufficiency, and that is extinct. My bad.