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Boycott of Verizon Wireless

Verizon Wireless boycott details

Boycott Originator

jolt | Email this user

Boycott Title

Shame on Verizon

Boycott Description

Verizon's standard business practices have long promoted their profit margins at the expense of ripping off their customers. All to often customers are unaware they have purchased phones stripped of features (by Verizon) that are otherwise standard from the manufacturer. All to often customers are signed up for bandwidth plans in which Verizon has misled customers to believe they will be billed at 1/8 - 1/10 of the actual bandwidth rate. Unfortunately if you are reading this you like many who have come before you are likely a victim of Verizon's standard business practices. You now have a choice to make - you can choose to accept Verizon's business shortcomings and their impact on you or you can choose not to do business with Verizon until they change their standards. By joining this boycott you send a message to Verizon and others that you will not support their continued poor business decisions - make the right choice and take a stand.

Many people assume they are stuck with Verizon since there is a early termination fee (ETF) if the contract is cancelled prior contract term expiration; however there are many reasons the contract can be cancelled as defined in the contract which may apply to your circumstances. Please see these links to learn more about options you may have:

An entire boycott is only called for if the problems with Verizon are wide-spread affecting/injuring many customers. So next we provide examples along with links to information supporting our primary issues with Verizon:

Crippled Phone Features
For the unfamiliar a quick google search can yield results of many people complaining about phones features crippled by Verizon. Unfortunately Verizon is not alone in consistently having cell phone manufacturers disable certain features for the benefit of their bottom line. In further defense of Verizon the customer can return the phone in the first 30 days for a refund in the event it did not meet their requirements - crippled features or not. However Verizon in our view takes the phone crippling business strategy the furthest and has done so for a long time. Here are some common examples with references although they are my no means exhaustive:
- Disabling GPS
  As a US citizen you paid taxes to put the the GPS satellites in orbit and pay for their ongoing maintenance every year. Then you paid for a phone that supported GPS via a GPS chip (you paid for that chip). But that is not enough. Verizon wants you to pay more so they decided to remove the GPS capability that came with the phone that you paid for so that you can pay a monthly fee to use VZ Navigator. Needless to say there have been class action lawsuits over this issue - you can learn more here.
- Disabling Bluetooth Features
  Verizon has commonly disabled bluetooth features such as OBEX on phones supporting the protocol (i.e. Treo 700w V710 etc.). There have been class action lawsuit filed against Verizon because of this and you can learn more here.
Bandwidth Billing Errors
Verizon has widespread bandwidth billing problems - generally erring on the side of drastically overbilling customers. From what we can tell this seems to largely stem from customer support/sales representatives who have no idea what their actual bandwidth rates are. Nonetheless this billing problem persists (the problem has not been fixed for years now). See this video to get an idea how badly they misquote their customers. What really makes their billing egregious is that if you do not notice the error in time they will not credit your account for the amount they overcharged you. In some cases Verizon has acknowledged they have overcharged customers in excess of $1000 and refused to credit the full amount back.

Boycott Demands

We demand that Verizon stop overbilling and misquoting customers on bandwidth rates credit back the accounts of customers affected by bandwidth overbilling and stop removing features like GPS from phones.

46 people have joined this boycott

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Anonymous

This user has joined the boycott

Verizon LIES about their customer service

I was a customer for over eleven years and when my phone got really bad and did not work, was duplicating everything. I was ten months with customer service and they could not fix. When I got to executive relations I was mistreated, verbally abused and she was very threatning on the phone. So when I got the phone number from the executives in charge the customer realtions Ivon Henry wrote on my file that nobody should talk to me. She blockes my number from calling corporate.

I emailed a few people on corporate and never got a response.

I emailed the chairman Ivan Seidenberg ([email protected]) the number for his office is 212 395 1060 fax 212 719 33490) and never got a response! And the problem was on their end. I was a customer for over a decade.

Go to the consumerist web site they have all the other emails for executives! Email and call them for stop the treating their customer so badly!

Anonymous

Annonymous

Hi i went into a verizon store to ask a simple quick question their plans and phns and stuff and the one guy said all snobby and rudely said don't you have a court order to not to be in here and i said no i don't and he said i think you do and the rest of them was the same way snobby and rudely so i just walked out and i know nothing of a court order and if i knew of the court order i would not had gone in there and there was another time my phone was really low on minutes and i couldnt call out so i went in there and asked if i could use one of the demo phones to make a quick call and one of the persons said sure and another person said get out all rude and snobby and i left that is no way to treat a person even though im not a customer i have been with sprint/virgin mobile for almost a year now and they have treated me with A number 1 service same goes with us cellular and intelos but again thats no way to run a store

Anonymous

This user has joined the boycott

They don't want to hear this

I got a new phone from Verizon and there began HARASSMENT from legal company looking for someone else. The even hung up on me when I tried to explain I was not the correct person. So Verizon gave me a new number. NOW I get 4 messages (minimum) a day from a fax. Soemtimes I get the call ('UNAVAILABLE') and when I answer it is a fax. I called Verizon to say I want to cancel their phone. When I first spoke on the phone with Verizon, they told me I needed to go into ther store (1 hour away) to get the $25 acyivation fee refunded. Remember.... I am cancelling because of all the problems by VERIZON, not for a personal reason.

The store not tells me that they can't refund the $25 and I have to call Verizon. They do not care what Verizon told me by phone. I have been on the call with Verizon for 30 minutes, yes 30 minutes, waiting for a supervisor. Glad to say I am using the time to blog.

I urge anyone to avoid Verizon and especially the store they have in Fishkill NY.

Company Response

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Verizon Wireless has not responded to this boycott yet.

Boycott Videos

Contact Information

Complete Verizon Wireless customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Corporate Office

Locate the Verizon Wireless corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Reviews & Ratings

View thousands of Verizon Wireless user reviews and customer ratings available at ReviewOwl.com.

Scoreboard Ratings

See detailed Verizon Wireless customer service rankings, employee comments and much more from our sister site.

Get Help Online

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