Boycott of Radio Shack

I will join your boycott and purchase my iPod from a non-commission store. I personally worked at RadioShack and can attest that what you stated is true. They encourage deception to get more sales. It is awful.

I'm so sorry that you all have had bad experiences with the company.  While I do work for the company, I do not work at an actual Radio Shack store.  I'm a sales manager at Target selling the contract service for them.  I've been with the company for 3 years and I do agree their warranty previously sucked for the most part, but they have made improvements on it in the past month.  When it comes to background checks, we definitely do them.  I myself have turned away at  least 3 candidates this year based on background check and drug screening alone.  The ones that are hired are all offered and even required to take the same online learning classes.  Whether they retain the knowledge is based soley on each individual.  As far as the cellular service, I slightly take offense to the statement that the plans are of low grade.  They are the same exact plans with the same commitment terms that you will be offered from the corporate companies themselves.  The phones are even the same.  The difference is the with price of the phones.  We tend to have them more economically-friendly priced.  Keep in mind I am NOT speaking on behalf of the company and I am NOT corporately employeed.  I'm just a store manager, or in my case a kiosk manager.  I do take pride in my job though and have been known to go above and beyond to ensure guest satisfaction.  Not to say that I'm in no way perfect, but in my past 3+ years of employment with the company I can honestly say the last complaint I can remember having was almost 2 years ago and it was actually about my uniform at the time being too revealing.  Never been faulted for my lack of education when it comes to being informed about my product.  Lastly, I'm always reachable.  I have a business card with my store number as well as my personal cell phone number and so does my boss (district manager) and her boss (regional manager) and believe me they get things done.  That's as far up into corporate I've ever needed to reach out, but I'm sure if I had a guest who needed someone higher within the compnay, I could get them the info they needed.  So in the end, even though I am not representing the company in my statement, I do want to apologize for the lackluster quality you all have received previously.  I only wish I could be the one you all were working with and I guarantee you would have a completely different outlook on the company.

I purchased a $220 LG Neon II phone 40 days ago from Radio Shack online. To put it mildly, the phone stinks. I can sometimes call it while standing next to it and it doesn't ring, even though it's ringing from the phone I'm calling it from. Sometimes it turns off by itself too. It's not broken. It does sometimes work. But much of the time just doesn't receive calls,.

It for our babysitter so we need to be able to reach her'.

When I called Radio Shack customer service to exchange it for a more expensive Blackberry, they said it was past the 30 days of the order date?. I said, "but the phone doesn't ring sometimes;. You're telling me that 40 days after ordering, I'm out of luck and stuck with a $220 piece of junk?" To which, they answered, "yes?."

I asked to speak to a supervisor but they told me no one was available". Horrible customer service is an understatement?. Especially since I was ready to buy a more expensive phone in exchange.. Never buying from Radio Shack again. And will be sure to spread the word. 

Took my warrantied printer to them as required and adviced tree weeks max. in three weeks asked if OK to recover and told it was stil 'out'. Called weekly and after 8 weeks told there was no record. I had moved and it took to weeks to show up. went thru three people before the 'Mgr' who was nearby all along spoke up. Advised the employee taking my order was not with them and gave me an 800 Tel No. After another month they sent a letter saying the machine was at that orig store. It was not repaired at all. I had a note to call the 800 tel Nbr and they told me warranty ended THREE WEEKS prior...discounting the entire prior 10 weeks !

Totally refused any cooperation.... Necer again for ANY REASON will I buy from them or speak well of this Fraudulent Company !!!! NEVER !