Boycott of Greyhound

Greyhounds,security uses company policy to steal legal pot of travelers.they ask you to see ticket,then use it,holding ticket hostage,then demand to search you're bags,even asking if you are in possession of weed? Yes they are targeting stoners,not illegal drugs users,and you think they throw that costly legal weed away,hell no.Greyhound security,in Sacramento, Oakland, San Bernardino,greyhound are like gangsters in uniform,ready to fleace unsuspecting travelers of their ganga.The worst part of it,is that if you have cancer,and have a prescription for pot,greyhound will,consfiscate you're prescription weed,or take you're ticket and escort you from terminal,then stealing you bus fare.This happened to me 2 days ago,greyhound stole my ticket,for I would not surrender my legal weed,losing 104$ ticket to San Diego,from Sacramento,where they threw ,me who is disabled,on to the steets of Sacramento,in freezing conditions,because I refused to give the thug greyhound security,my pain medication,prescription weed.In the wake of a opiod problem in America,maybe they should be going after opiods,not weed,that is legal,stored in luggage, who's this harm,diabled travelers,who use pot,and prescribed pot for pain,to avoid getting addicted to opiods.Seems greyhound,supports opoid addiction,and is another entity in America who has kept anti marajuana, policy,so to use pot to cheat costumers out of money,and weed.Shame on greyhound.

I can't RESERVE a seat on the bus for my 16 year old son. I have to go down to the station and fill out the paperwork. All I wanted was to RESERVE the damned seat!

in the past six weeks i twice used the greyhound buses.their lack of buses puzzles me.only one per day now i was told.very inconvenient and irritating especially when i twice had to sleep in the toronto bus terminal waiting for another bus to continue my journey.twenty-one hours wasted between the time i arrived at the terminal and when i got going again.what kind of a company is this?i'll tell you what.they are a bunch of inconsiderate morons who care nothing about people.plus they are way too expensive when one considers just how inefficient and thoughtless they are.i had no problem with the drivers themselves and i see they too are being victimized like us passengers.so what's up greyhound?why are you such a useless company?i don't know how it is that you are still in operation.most other enterprises would have folded up long ago if they operated the way you do.time to change your tactics don't you think?i just hope i never have to resort to using you again.i'd rather pay a bit more and either fly or take the train to wherever i need to go.you do indeed stink.shame on you greyhound.

11/29/2016

We are on a bus as I seek and have set 5 hrs on the bus with

no food place nearby or facilities .  The driver met his hours 

and we are waiting for a driver who we were told would meet 

us.

Greyhound needs competition from progressive entrepreneurs who know how to start a charter line...Grey hound is a travelers nightmare...You cannot get refunds for their incompetence I waited 48 hours for a trip that only takes 13 hours from p...Greyhound pisses me off beyond word they have zero respect and need to be shut down.i can tell countless real life nightmare stories of travelling with this filthy company..I avoid the foul hound at all costs..zero customer service ,,overweight woman in Los Angeles who is a supervisor I got some words for you ..it's a mess ..

I had purchased a ticket from Washington to Ohio back on June 1st,  2016. Departure was June 15th,  2016. Due to family emergency,  I did not board the bus. I have been going back and forth sincethen! Finally received a email on September 1st,  stating that refund was issued and will receive within 7-14 days.  Well, I have called 3 times and get the same results.  This company has to be shut down!  Rude people and they have no problem taking your money but will not refund YOUR MONEY!  

I  THINK UNDER( COVER BOSS ) NEEDS TO LOOK INTO THE GREYHOUND BUS SERVICES @ EMPLOYEES THAT WORK FOR THEM. I AM TAKING A GREYHOUND FROM LAS VEGAS TO ARIZONIA @ REALLY WONDERING WHAT I AM GOING TO EXPERINCE. HAVE NOT HEARD ONE GOOD WORD ABOUT THIS BUS COMPANY!!!!DIRTY AT THE BUS STATION,ON BUS,RUDE PEOPLE THAT WORK THERE,LATE START, OVER BOOKED,DELAYS FOR NO REASON,  SOUNDS LIKE CEO DOES NOT CARE!!!!!!!!!!!!!!! I WOULD BOYCOTT GREYHOUND TOO!!!!!!!!!!!!!

I bought a ticket for my brother over the phone the man told me to make sure i write down the comf.# just incase i needed a refund. my brother missed the bus so i called to see if he could get the next bus? The lady tells me im sorry the ticket u got was  non refundable!! and the ticket is now void. but if u like you could buy another ticket? WHAT!! i just spent 243.00 for what??? where did my money go? i know i did not get what i paid for because my brother is still stranded!!! Thanks to GREYHOUND he wont be making it home to see the birth of his daughter!!! im so tired of being ripped off!!!!! how can they do this to people. give us our money back or a new ticket!! we are olny asking what we paid for!!!!

Greyhound precipitated a traumatic experience for us when we traveled from White Plains, NY to Boston, MA on September 4, 2015. We received incorrect information from your incompetent employees and from the bus schedules posted on your website, all of which created multiple problems and much angst. To enumerate:

1. When we called to get some information, we talked with a representative who was based in Equador. He obviously did not know much about your system here in the United States. He told us that if we got to the station an hour before the scheduled 9:30 departure time, we could get guaranteed seats. "No problem if you get there an hour ahead of time," he said. Wrong.

2. We got to the station one hour and ten minutes early but were told there were no more reserved seats available and we would have to take other seats. That would not have been a problem until the ticket seller said that with unreserved seating we would have to make two transfers and arrive three hours later than was posted on the website schedule. My 90-year- old husband is handicapped, and getting on and off the buses multiple times and doing additional walking to make those transfers, would have been a great problem, if not impossible.

3. The schedule (enclosed) on your website indicates that the bus leaving at 9:30 a.m. would arrive at 3:25 p.m. with no transfers– six hours, not nine hours. Nothing was mentioned about the possibility of having to make transfers under some conditions. Also, as stated on your website, it was first come, first served for people who didn’t reserve seats ahead of time. We were the first ones to arrive at the station.

4. After we boarded the bus, we seemed to have no alternative but to beg the bus driver to let us stay on the bus until we reached Boston. Ultimately, when the driver realized how bad was my husband’s condition, he let us stay on the bus. Also, during the entire trip, even though we were told that the bus was fully booked, we never
encountered a situation where our seats were needed by someone who had made a reservation. Often there were even empty seats during the trip.

We dreaded going through this experience on our return trip two days later, and were fortunate to find a kind relative willing to drive us back home in Westchester county.

5. The dreary little ticket office in White Plains has no restrooms, which we needed since we had arrived there early. We were told that the rather distant train station had restrooms, which would have been impossible for my handicapped husband, and even for me, to walk to. Don't you agree that restrooms are a basic human need?

My last name is Beers, I am from Daytona Beach, Florida and recently this I took Greyhound from Daytona Beach, Florida to Oceandside, California.  What should have been an easy 3 day bus ride turned into a big headache and nightmare.  

I left Daytona July 29, 2015 and arrive in Jacksonville, Florida at 1:30 a.m. on July 30th.  I waited 8 hours to connect to my next transfer bus.  That was not the problem.  The problem was when Greyhound announced to all those waiting for that specfic bus going to Tallahassee, Florida that they had no equipment to get us there.  There was no bus available to get us to our next point of destination and Greyhound told us 1/2 hour prior to our scheduled departing time.  

We waited 2 1/2 hours for Greyhound to provide us with a bus.  Once the bus arrived the trip to Tallahassee went smooth except for the fact that just about every passenger on that bus missed their connectiions in Tallahassee.  

When we arrive in Tallahassee there was a Greyhound employee outside the bus and as I exited I was asked if I had a connecting bus.  I said yes I do.  Then the employee told me to go inside and get re-ticketed as there may be a bus that would be leaving soon.  I asked for my suitcase 3 times and was told to go inside and get reticketed.  The employee asked what my name was and told me they would get my suitcase off the bus.

Needless to say I followed instructions and went inside and got my ticketed re-issued.  When I went outside to the bus dock, I asked where my suitcase was and an employee of Greyhound said they forgot to take it off the bus and the bus departed.  I started to get pissed off and the employee reassured me that my suitcase would end up in California.  I told the employee "how is it possible that my suitcase will end up in California when that bus is heading to Chicago or Utah?"   The Greyhound employee was speechless.  

The rest of the trip went okay however along the way when we stopped at Panama City, FL, Pensacola, FL, Baton Rouge, LA, Houston, TX, Waco TX, Fort Worth, TX, Navasota, TX, Abalene, TX, Sweetwater, TX, Big Spring, TX, Odessa, TX, Pecos, TX, El Paso, TX, Lordsburg, NM, Mesa, AZ, Tulsa, AZ, San Bernardino, CA and Los Angeles, CA, there were many angry and pissed off passengers describing and complaining of the atrocities that Greyhound and their employees did to them.  I was just in shock and in horror that Greyhound could be so incompetent and Greyhound employees would lie just to get rid of the passengers or shut them up.

When I arrived in Oceanside, CA on July 31st at 11:00 PM the Greyhound station was closed and the sign on the door said they opened in the morning.  However I had an hour drive from Oceanside where I was staying in Orange County, CA. 

When I drove an hour back to Oceanside the next day to get my suitcase, it was not there.  I was told to fill out a tracer and I told the employee when I was leaving, on August 6, 2015.  

Needless to say I never saw my suitcase the whole time I was in California and there was $10,000 value in medication in my suitcase in addition to other items of value.  

Greyhound gave me numbers to call and try to locate my suitcase but all I got were recordings and the line would go dead after hearing the recordings.  I called Greyhound Corporate in Dallas, TX but the employees there could do nothing for me, nor did they attempt to do anything for me.

When I left California on August 6, 2015 at 10:30 PM the trip back to Florida was pretty much the same.  Many angry passengers that were mistreated by Greyhound employees and most had been lied to.  This is disgraceful.  How can a transportation service regulated by federal laws operate this way and treat good paying customers so rudely and horribly?  

This makes no sense at all.  I think Greyhound is on the verge of collapse or bankruptcy.  Also, it is now August 21, 2015 and Greyhound still has not found my suitcase.  

Do not take Greyhound for any reason.  Support this boycott because I asssure you that what happened to me can and will happen to you if not worse.  The complaints from all the passengers that I met along the way range from Greyhound not showing up to pick them up at the destination to loosing suitcases, and leaving passengers behind at the Greyhound Bus Stations.   

I have a disability that GREYHOUND BUS LINES has been made aware of. Today, I was hung up on, called the B word, and pit on hold by many, many, many different Greyhound Bus Line representatives over my own money. I have suffered physical and emotional damages and will be reporting this to my physicians and attorneys. Every stay informed,  as I will keep you posted on my suit, way we need to join one together. 

I agree with all the responses submitted.I wonder how we can get a class action lawsuit started against GLI.If anyone has the info.i would be the first to try and get this started.

Greyhound has now decided not to have off-duty Police Officers as security as of July 1, 2014. This is the dumbest move that could be made. They are going to have unarmed security. All because of saving money.

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I just filed a complaint againt this horrible bus line. I would like all the people who joined this boycott to get together with a class action suite. Something has to be done about there service.

i decided to join after loosing my package which obviously was stolen by the employees of greyhound and the company wont do nothing about it.why because they dont care as long as they get their money.

First experience: tried to purchase a ticket from OH to MI, in person. Clerk was rude, not very helpful, and basically told me I couldn't buy a ticket until the next day because the busses had all left.  next day, different person, even more rude then the last, sold me a ticket for a bus that had already left and then tried to tell me it was not refundable.  Spoke to the on-site manager and got it rescheduled for free due to that clerk's incompetence.  Third day I got there right when the doors were opened, and the clerk from before saw me and let me know I better stay in line because she forgot to tell me the day before that tickets are non-refundable the same day and if there were not enough seats left, I would get left behind and would have to buy another ticket.  I got my seat, but sure enough, I saw 2 families 4-5 told they were going to have to buy another ticket because they had "oversold" the bus.  This crap should be illegal!

second experience:  8 years later, buying a ticket for a friend from MI to NC to visit.  purchased online one week after I initially priced the ticket, and the price had literally doubled.  plus fees.  purchased the ticket, and my friend won't be traveling now.  called the office and first greyhound phone clerks who didn't tell me her name got angry, was rude, yelled at me, threatened to send me to her legal team, then hung up on me.  I just asked for a freakin' refund!  2nd person, Miss Maynard she failed to call herself (her supervisor told me) was closer to polite, but basically told me the same thing over and over again stating I could only change the dates on the ticket:  No refund, no changing the passengers name, no changing the start and end locations.  She finally sent me on to the supervisor (who I had to ask for her to give me her name), who told me all the same things.  Oh the supervisor finally told me that I could pay a $20 fee if I were there IN PERSON ONLY to change the dates on the ticket, but that I couldn't change the name on the ticket or the locations.  I'm plumb out of $300 this time.

And guess what?  close to 80% of those who use the busses make less than 20,000 per year.  the rest of those 20% all make under 50,000 per year, with maybe a small handful of under 0.01 percent of those making between 50,000 and 200,000.  Virtually nobody who makes more than 200,000 is reported to use a public bus service, be it a city bus service or greyhound.  So this cruddy company policy is effecting only the 99%, and the richest of the rich ride around in their limos and jets.  I make in that 0.01 percent of those who actually use busses, and I'm still freakin' pissed!  I'll bet you if someone who was a CEO used a greyhound bus and was treated the way everyone else is that something would happen to change policy within days.

I will NEVER use this company again, even if they DO change their policies.

I am trying to purchase a ticket online a Cash purchase from Atlanta to NYC to travel on Oct 16, 2013 departing at 10:00 PM from Atlanta.
I have been trying to purchase this ticket since last Friday and it is giving me following error messages.

"The website is experiencing problems. Please try again or call customer support to book this ticket."

Then, I have called the customer service and they are having the same problem and they can not do anything for me!

Also let me tell you I have never seen in my life such a rude customer service.

One of the rep Identified as 'Albert" he told me he does not know what to do with it and it is none of his business. His answer was exactly " It is none of my business! If you do not like our service then Go to Hell!!"

Then he hung up on me!!

Then I called back again and got another Rep did the same thing after I called 2nd time and he also told me to go to hell and hung up on me.I think this call cener is located in Columbia!!

I called back another rep hung up on me. After trying many times , finally I got some one after trying 3 hours his name was "Wan"  and he said he is at New York call center when I asked his last name, he was not a friendly guy at all but he transfer me to his Supervisor name who identified as "Andre" and told me that he is in Greyhound New York call center!! Ask him for the last time or any other identification he refused. He took the info and tried himself and he said the he is getting the same error message and said he can not do anything. He also suggested me to buy a plane ticket why do I need to travel by bus?
He said he can not do anything and he did not provided me any other help or any other alternate way to purchase the Bus Ticket. He suggested it will lot easier to purchase a plane ticket!! He even told me that they have plenty of customer he does not need any more customers!!
That is the service you provide!!

Now, when I tried to purchase through the website I get the following Error message:
"The website is experiencing problems. Please try again or call customer support to book this ticket."
and it does not give me any other option to do anything!! 

On my trip From Sacramento to Dillon, Montana on Greyhound, we had to change buses in Reno for the leg to Salt Lake City. upon boarding the bus it reeked of stale urine and feces! then through the nighr the bus driver repeatedly kept falling asleep at the wheel running off the road and over the rumble strips, way too many times to even count! then about 150 miles outside of Salt Lake, the Driver pulled over in this little truck stop to nap! She would not tell us what was going on, we just got bits and pieces of this from other passengers, i found out her supervisor made her park the bus while a relief driver had to come out in a taxi from Salt Lake! it took over 4 hours for a relief driver to show up, during this time, the driver left the bus several times, locking the door behind her! I almost climbed out the emergency exit! the front door had no way of being opened from the inside! there was no instructions on how to open the door in an emergency! finally after over 4 hours, a relief driver showed up in a taxi, and Immediatly started being rude and obnoxious with the passengers! finally upon arriving at the terminal over 2 hours late for my connecting bus, the manager and agent behind the ticket counters were very rude and obnoxious! basically telling me tough luck! I almost ended up in the hospital because of all the stress I was going through, but i didn't want to lose my luggage, which is everything I owned! I asked for my ticke to be refunded and was told it was a corporate office issue, not theirs! several phone calls to their customer service line led to voice mail jail scenario, with over a 45 minute hold time, then hung up on me! I have written several emails which go un answered! it is obvious Greyhound does not care about customer satisfaction!

Never let these people handle your luggage. Your stuff will come up missing, damaged or stolen.

Back in December, I did a layover at this very station and was foolish enough to allow their employees to hold my luggage. When I got home, I found that my Nintendo Wii, 5 games (Super Mario Galaxy 1 and 2, Metroid: Other M, Legend of Zelda: Skyward Sword, and Sonic Colors) and a Sanyo 18.5'' TV had been stolen from me by their employees.

I contacted Greyhound in Shreveport that night because I knew it was their staff that had stolen my merchandise. It could not have been a passenger, because the idiot who stole my stuff took my luggage into the back where only staff members are allowed. Not only that, but the luggage was still in tact when I left Ruston, LA.

I contacted several divisions of Greyhound, and every single person I talked to was no help and did not care about my stuff being stolen at all. In fact, they would actually get offended that I even accused their staff stealing. I honestly don't see why they have a hard time understanding that their employees steal from people's luggage!

To make matters even more abysmal they closed my case! So no one is even investigating this. Even worse, Dorthy Rimes, the manager of Greyhound in Shreveport, lied to me that she would call me back. She never did. Instead, she pretended to investigate the incident just to get me off of the phone.

So it is very likely that the thief is still working there and still robbing passengers. And absolutely nothing is being done to correct this problem and prevent it from happening, despite Greyhound knowing that employee theft is a common problem within their company.

Rather than getting an attitude with the victims of theft and ignoring their complaints, Greyhound needs to heed the warnings from passengers, accept responsibility and create protocols that prevent luggage from being stolen by employees when it's in their custody and to compensate the victim if and when it does happen.

Stick with me. On Monday Sept 6, 2010 @ 6PM, I went to Sacramento Greyhound to purchase a one-way ticket to LA for $66. I had to wait 20 minutes because NO-ONE was working the ticket counter. The lone stiff was on break. After the transaction, I went to buy a sandwich at the Traveler's eatery, located in that GH depot. I could NOT, it was closed (6PM on Labor day weekend). I then ducked into their restroom stall of approx one minute to do my business. I heard a voice on the other side of the stall door "What are you doing in there?" I opened the stall door and it was one of their skinhead 25-yr-old fat-boy rent-a-cops. I immediately produced my bus fare ticket to prove, beyond a shadow of doubt, that I'm a paying passenger and not a transient who wandered in off the street. That should've ended the matter right there and then...but NO...not good enough! He snatched up my ticket and said "follow me". I got the deluxe anal-exam (figure of speech) in the windowless private room. My driver licence and bus fare ticket were photocopied for their "troublemaker file" and I was finally allowed to board the bus to LA (Whew! What the holy hell was that about?) I humored him because I HAD to make my trip! Very, very important!

About me: I'm a clean-cut, clean-shaven 60-yr-old white guy who has departed GH/Sacto approx 200 times since 1980! I was also wearing a HAWAIIAN SHIRT, but he didn't utter one word about the shirt.

Why did he single me out? It HAD to have been the MF-ing shirt!

I emailed my detailed complaint TWICE to Greyhound website "contact us" without so much as a kiss-my-ass or go-to-hell response.

I may be 60 yrs old, but I'll take on any TWO of your skinhead fat-boy rent-a-cops in the back alley! CEO David Leach, you're nothing but a lowlife gangster and I hope GLI goes bankrupt, the sooner the better!

I refuse to set foot on another GLI property for as long as I live! I've since traveled AMTRAK and I LOVE it!!!

If I could, I would give Greyhound Atlanta half a star. First of all the customer service SUCKS. This one lady was so rude to me, she was acting like she did not want to do her work and ended up booking me on the wrong bus. I am NEVER rude because I understand the pressure of customer service, so I must say that Greyhound is the most inconvenient mode of transport, they need competition so that they can step up their game.

I got to Savannah and on my way back to Atlanta I realised she had booked me on the 6 am bus instead of the 10:20 am, i let it slide because I figured I would still be in Atlanta by 10 am. WRONG!! The 6am bus only gets to Atlanta at 6:15pm, how can someone be so mean?! To make matters worse for me to change my ticket to the 10 am bus I had to pay an extra $15 and yet it was not my mistake. Their charges are ridiculous, how do you charge someone $18 extra because somebody else purchased for them the ticket online? Even airlines don't do that and yet they are more advanced! Funny thing is with all this extra charges y'all have the worst customer service, nasty waiting rooms, filthy, nasty, dirty toilets. It is sad especially considering this is the US.

I must say though that the lady in Savannah was very kind and helpful and the drivers to and from Savannah were good. Greyhound has always been one of the best ways to travel by bus in other countries, I am shocked at how the service is poor here in the US. The big shots up there need to see what their company has become. They really do not care about the people, they need serious competition, MEGABUS and CHINA BUS we need more routes from you... STYLE UP GREYHOUND!!!!

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Greyhound has be to regulated." We the people" need the intervention of our voted representatives to changed the laws as for a" greyhound passengers bill of rights". We need to sign a petition and submitt the document to the congress.  Unfortunately it takes legal action as a "class action" or an "act of congress" to change the cruel and in human trearment of the paying consumer. United we stand!

The poorest excuse of a company and customer service is the worst!!!!!!!

I would not book another trip with Greyhound if Dave Leach (President & CEP) was personally driving the bus.

I dont know if Greyhound South Africa is linked to Greyhound America but our Greyhound is terrible.

My daughter was left behind and the bus line lies and says they left on time.

arrived 1 hour early to catch my bus it was over 2 hours late. I try to talk to the bus driver and he was rude. Then he said "do you have anything you wish to say?" Like he was trying to edge me on. The bus drivers are rude. I was suppose to arrive at 2:44 pm and arrived at 10;44. I try to call customer service and they say they don't understand me. The bus drivers are raciest to white and are like soldiers to people. Here is the address to the CEO call him and write him I am. I wish someone would get a class action lawsuit against greyhound


Greyhound Bus Lines, Inc. CEO Home Address VERIFIED
Greyhound CEO David S. Leach Contact Information
Dave Leach (wife: Margaret Ann Leach)
(972) 899-3053
2820 Merlins Rock Ln.
Lewisville, TX 75056

Sadly I won't be joinging this boycott, because I am damn sure that I am NEVER using their services again! Just terrible. Their customer service is far worse than any other company that I have ever delt with! Never again.

This was a trip from Missoula, MT to Sweetwater, TX about a month ago. I got to the station 3 hours early so I could check my suitcase and walk around for a while since, as anyone knows, most of Greyhound's depots are too small with too little seating. Before getting on the bus I noticed my suitcase wasn't on the cart that the driver was using; I brought this up and talked to the counterperson, and she looked and it wasn't anywhere. Turns out it had got put on the *wrong* bus going west to Spokane rather than east going to the first transfer in Billings; apparently, someone who wasn't even supposed to be touching the bags put it on the wrong cart -- the unhelpful lady said "Oh, he was just trying to help." So she tells me she'll alert Spokane and will priority ship it going east and that it would reach Sweetwater either before me or when I got there (though I found both of those scenarios implausible). Oh, but before we could get there we were treated extremely rudely by the employees at the Billings depot -- they act like you're inconveniencing them by asking questions (these are usually the kinds of people who have cruddy social lives and are unpleasant at home); and then at the Denver depot, with disgusting bathrooms with thick feces caked in the commodes, we were 2 hours late leaving because some dippy dispatcher didn't bother to relay a driver's morning call that he was sick, and insteado f leveling with us and keeping us up on the situation, just kept lying and said the bus would be there "any minute" with a smug smile that indicated he just loved seeing us angry. Then at a 1-hour layover in Amarillo, half of the depot was tarped off due to "remodeling" and the frigging bathrooms were locked even though the depot was open and there was a ticket person behind the counter. And the departing bus was unnecessarily crowded because a lot of people missed their connections because of the 2-hour delay in Denver, so they had to get on this bus which made it even more crowded. Then upon getting to Sweetwater 2.5 hours late with the depot closed (it's a small town), I laid down outside until they opened up at 8a, and wouldn't you know -- no suitcase! It's June 25th now, and I haven't seen my suitcase since May 31st, and even though the helpful employee at the Sweetwater depot helped me file a claim, I've been checking back with the lost-baggage department by phone, and they're of absolutely no help! For one thing, the call center is outsourced to India or somewhere and you can't understand half what they're saying; and then they talk like a machine and don't *listen* to you. I told the people I used to do a call-center job and I know they have a comment section to write relevant details, and I keep telling them this must have something to do with the incompetent lady at the Missoula depot screwing up my suitcase *before* I'd even gotten on the bus. But all they do is keep saying I'll have to wait 30 days while they have a "trace" on the bag and are looking for it. There is only one Sweetwater depot in the entire United States; I looked. So how can my suitcase which clearly had a destination tag of Sweetwater *still* not make it there. And, of course, the maximum dollar amount they'll reimburse you for a lost bag is a lousy $250 even though I had at least $650 worth of stuff in the bag, including an extra pair of eyeglasses and a portable DVD player. And since I was moving (this was not a vacation where I just took some of my belongings), almost *all* of my belongings were in that suitcase. I've had to shell out money for clothes and socks and underwear and toilet items just to get by on an everyday basis, and Greyhound *just does not care*! I'm going to start calling their baggage phone number 3 times a day everyday until I get some results:.

Most of the drivers are rude and surly and act like they're so much better than their passengers, . If they're such hot shots, though, what are they doing driving a frigging *bus* for a living!? The seats are majorly uncomfortable, the legroom is dismal especially when someone in front of you reclines their seat back?. And you also get some real rude and noisy passengers, who, like the drivers, act like they're so cool; they usually sit in the back but you can hear them all the way in the front and they disturb everybody, and a lot of the time the drivers won't do anything about it'. Also grating is people throwing all their crap on the seat next to them when the bus is filling up so no one will sit by them|. At the reststops you get scum passengers trying to bum cigs and money from you, who I have no problem telling them to go to and leave me alone..

Greyhound cares absolutely nothing about their customers!. They know most of them are low-income and view them as vermin. They certainly want your money but they don't want to lift an extra finger to make sure you get your money's worth by offering basic reliable service with courtesy. What's really ironic is that Dallas is headquarters for Greyhound and yet Dallas is one of the worst, unsafest depots there is located in a bad part of downtown where the homelesss and panhandlers frequent. And instead of the lone security guard keeping an eye on the place to keep the customers safe, Greyhound has him taking people from their line out to the buses. I heard from someone that the night before the city cops came in and arrested 4 people and a stabbing happened right inside the depot, too! Again, Greyhound has no concern for the safety and convenience of their customers. An airline or Amtrak would get absolutely hammered if they treated their travelers like this; so why does Greyhound get away with it? If rich people rode Greyhound, you can bet there'd be congressional hearings and investigations by the BBB and CPA.

For all those like me who've very bad experiences with Greyhound, the best way to get back at them is to *never* do business with them again. I'm set to go to Salt Lake City next month, and I've already purchased an advance ticket with the airline and it cost about the same amount as a Greyhound ticket. Book ahead with Amtrak and you'll get a decent price, too. Heck, even posting a rideshare ad at Craig's List is a good alternative. Greyhound has been losing customers for a while and is continuing to do so. I talked to one decent Greyhound employee who said some company rep was going to all of the depots trying to see what they can do get more business, and he suggested the execs ride their own crummy buses from coast to coast and see if they'd ever take Greyhound if they were everyday citizens. So do the smart thing, people, and plan ahead and fly or take the train. It's just not worth giving this terrible company so much as a single dollar more of your hard-earned money, especially since Greyhound does very little earn it.

They're reprehensible, they know this, and they don't give a hoot just as long as they continue to get that money. I'd question how these company execs can have this on their consciences when the obvious answer is that they don't have consciences in the first place -- or scruples or principles or deceny or morality. Simple. As. That.