Boycott of Ford

As long as Ford spends millions on shows like American Idol to pay 15 Million dollar salaries I will no longer buy Ford vehicles.  Shame on you Ford..

Total Posts:
1

I will never buy another ford product..I bought a ford expedition 50,000 dollars worth of a car 2,700 extra warrenty paint id bubbling rust on door They say not covered .At trhis moment we have 3 ford products I will sell them all and go with chevy

First, and foremost, if you have seen the new Ford commercials, ignore them. They are only trying to combat issues customers' have had by creating false positive reports. I would say a car was great if I were paid to do so as well, but as an actual 2011 Ford Egde owner, it is not great technology, and I am not being paid to say anything. 
Anyways, starting in 2011 Ford released Ford Sync with Ford Mytouch. This program and vehicle feature is a bust. For example, my 2011 has been in the shop 8 times, not all of which they record, which benefits them. They say it has been in 3 times, I have paperwork for 5 of the 8 times, and it is due to go in once in the coming weeks, and again in the first quarter of next year. Also, if you go to service, make sure they type in the issue the EXACT same way EVERY single time or Ford will say it is all different issues, even if it one or two works off. They also, claim that unless it was a required repair by Ford, it is considered a "customer satisfaction repair" and does not count into the repair cont. For example, if they do not have an update for the system, but it is still turning itself off and they try to fix it, Ford does not consider that a repair attempt since the software was not changed. 
They Mytouch system turns itself off at will, mind you, this feature is a main selling point and with the vehicle costing around 36,000 I expect better than this. Not only does the screen turn off at will, but it will occasionally stay off for days. When this system turns off it controls some important features including all radio sound and function, air conditioner control, phone control, 911 emergency assist, vehicle health, navigation, and so on. 
I created a claim with the BBB.org for these issues, Ford offered me $515 dollars upon completion of a repair, I went ahead with the repair, but it did not fix the vehicle. So, since the vehicle is still having problems the $515 dollar offer was pulled from the table and I was told to pursue arbitration, which resulted in nothing for me except the Ford Customer Satisfaction Team will no longer work to assist me. 
Ford does not value their customers, nor do they stand behind their product; they blame others. All we heard, is why should Ford be blamed for Microsofts' issues with this product. Well, Ford, since you purchased the software, installed it in your vehicles, and maintenance it, it is your problem. 

 Ford Thunderbirds have a problem with damaged ignition systems and they issued a warranty with coverage to 100,000 miles a few years ago.  When I had my third repair done recently, I recieved a chage for $120.00 for reprograming my onboard computer (which, according to the mechanics would prevent any further problems).

The Customer Service Representative agreed that I should not be responsible for that charge but he had no authority to reimburse me.  The dealer says thay have to choice but to charge for services rendered.

The 2012 Ford Focus SEL has serious problems with the BRAKE, ABS, TRACTION, UPHILL ASSIST, etc. systems that they are unable to repair and make the car unsafe to drive.  Customer service is polite and apologetic but unable to resolve or repair the car now for over a month.  This is Longer than I drove the new car.  I hope the young adults thay market the car to on the radio stations and American Idol commercials do not make the same mistake as I did and waste their money buying a 2012 Ford Focus.  Customer service for young adults at the Milham Ford dealership in Easton, PA was incompetent, rude and totally inconsistent with the marketing demographics for this vehicle that appear to cater to younger drivers. 

I would have been better off going to Vegas or AC and at least have some fun gambling with the money.  The odds of winning there are probably better than the odds on getting a good 2012 Ford Focus or satisfaction from Ford Customer Service.

I WILL SELL MY SOLE TO THE JAPANESE AUTO INDUSTRY BEFORE I BUY ANOTHER AMERICAN BRAND VEHICLE BECAUSE OF THEIR CUSTOMER SERVICE OR LACK THERE OF.