Search for a Company by Name

Boycott of Facebook

Facebook boycott details

Boycott Originator

royshearer | Email this user

Boycott Title

Facebook Team Customer Service

Boycott Description

Facebook refuses to communicate over "suspended" accounts. IF and WHEN a communication ( email ) is sent, the only information offered is a reference to a link which was originally employed to initiate the request for help.

Boycott Demands

Provide a timely and effective resolve to the situation leaving out redundant useless TEXT BOOK answers.

We the people, as Facebook users and customers, deserve more respect as real human beings in place of being treated as invisible cyber idiots.

38 people have joined this boycott
Boycotts of this company

Total views of this boycott

Company responses

18

4,496

0

Boycott Comments
Click here to add a comment for this boycott.
kwilliams - 12/17/12 9:00 PM
kwilliams316

Member since:
12/17/2012

Total Posts:
1

kwilliams

There is no customer service number and they only have certain hours,

My boycott is trying to get a 24/7 customer service number that will do whatever it takes to keep all facebook customers.

why are you black friend requiste - 11/15/12 6:30 AM
Anonymous
why are you black friend requiste

please solve the problem my friend  requiste is  blacked pls help me sir

why are blocked my friend request - 9/10/12 9:44 PM
Anonymous
why are blocked my friend request

please solve the blocking problem in sending friend requst and message

plz fix it - 1/26/12 8:39 AM
Anonymous
plz fix it

  • i receive this type of problem Didn't receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.
  • Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
INYZ - 1/12/12 10:10 AM
Anonymous
INYZ

I Cant acesse my mobile facebook

Facebook Customer Service - 4/24/11 10:50 PM
Anonymous
Facebook Customer Service

Facebook Account Deletion Lawsuit 

Facebook Customer Service Department - Facebook Headquarters
Main (650) 543-4800
Fax (650) 543-4801
156 University Ave.
Palo Alto, CA 94301-1605

How do you feel about this?

Have you recieved no response from Facebook regarding your account?

Have you received stupid computer generated responses from Facebook that are inapproptiate or irrelevant?

Join the Facebook Account Deletion Blog at -
http://facebookaccountdeletion.blogspot.com/2011/02/facebook-account-deletion-lawsuit.html
Or, write to [email protected] with your account problems and concerns.
Young v. Facebook, Inc. currently pending in Santa Clara, California District Court

FacelessBook - 4/22/11 6:58 AM
Anonymous
FacelessBook

Facebook is so lame they claim to be one of the biggest social networks on the internet however they can't even offer any user support, other than a help page full of generic answers that lead you in circles. I have been locked out of my account for hours now even though it said I reached an hourly limit on trying to reset my password.

The sadest thing is since they don't allow for the changing of an accounts security question once it is found out by a hacker it seems you can kiss your account goodbye. Furthermore, my girl friend and I from her account finally found how to "have a friend help in reclaiming the account" and after writing them a detailed letter of the events that lead up to my account being compromised all we received back was a generic pre-written e-mail that makes me think that no one even read the message my girl friend sent them from her account. It’s time for Facebook to get real you can't run the world’s biggest social network / gaming site on automation alone. Which leads me to wonder what the hell do they do with all that ad money anyways?

fake reporting - 4/16/11 6:14 PM
Anonymous
fake reporting

I just receive the message from Facebook to inform that my account will be deactivate due to misuse by other person. However, no such thing was happen. I've been used the account for 1 year. One of my favourite application in the FB other than chatting is playing Holdem Poker Game. However, I feel disappointed with the fake complaint make by the other FB user. Just because they are losing some chips during bidding they try to insult people by reporting them to FB. Why FB don't take a serious action to this such person rather than deactivate the innocent person a/c. This is really himulating.

Facebook Account Deletion Lawsuit - 3/29/11 4:26 PM
Anonymous
Facebook Account Deletion Lawsuit

Young v. Facebook
Account Deletion Lawsuit
Currently pending in Santa Clara County, California
Blog information - Or write to [email protected]
http://facebookaccountdeletion.blogspot.com/2011/02/facebook-account-deletion-lawsuit.html

Class Action case status consideration

Facebook needs accountability - 3/11/11 4:28 PM
Anonymous
Facebook needs accountability

I decided to upgrade the security on my Facebook account by setting my account to login through a secure connection whenever possible. Then later, when I tried to access my Graffiti app, I got a message saying I needed to disable the https secure connection in order to access the app. I clicked OK, and suddenly Facebook logged me out and displayed a message saying the security of my account was compromised because it did not recognize the computer I was using. 

I tried to log back in and it said I had to complete a series of security verifications first. One of which was to answer the security question on my account. It asked me who my third grade teacher was. Well, I couldn't remember her name, and I didn't even recall setting this as my security question when I first set up my Facebook account years ago. After thinking for a while, I think I remembered my third grade teacher's name but couldn't recall the correct spelling, or what punctuation/capitalization/abbreviations I had used when setting the question up (mrs. mrs ms. ms miss Mrs. Mrs Ms Ms. Miss -- which one had I used?) Anyway, I wasn't able to enter the security question properly, and I can't keep trying because the system locks me out for 24 hrs. after only a few tries. The automated account recovery system only provides me the option to reset my password, which I did, but then the system still requires me to answer the same security question, so resetting the password is not helpful. I am not given the option that supposedly exists to "use a friend to recover your account", so that is not helpful either. Furthermore, Facebook offers ABSOLUTELY NO CUSTOMER SUPPORT. Their "Help System" consists of a bunch of pre-scripted answers to generic questions that do not offer actual solutions, but instead refer through a loop of related questions without actually addressing your problem. There is no actual help provided by a live person when you have a legitimate problem like mine. Indeed, there is no way whatsoever to contact an actual Facebook staff member to provide support with using their service. So basically, I am screwed in ever regaining access to my account. My account was declared as "compromised" through no fault of my own by a bug in the Facebook system. And because I can't remember exactly how I punctuated the answer to some obscure security question that I entered years ago, I can't recover my account through the automated system. And there is no customers support whatsoever to help me with this problem. Facebook really has a terrible security system in place. Aside from the obvious bug I discovered, the system is further flawed because I am only given a single security question to answer. Any legitimate websites that I have used before (secure government sites, etc.) provide the user with a number of different security questions; in case the user forgets the answer to a couple of them, at least if they get one right, they can still access their information.  Furthermore, Facebook needs to offer some kind of customer support. It is ridiculous that a company as large as Facebook thinks they can get away with offering absolutely no real customer support. They have millions of people using their heavily flawed software (not to mention a hoard of untested third-party apps), and they are dodging the responsibility that comes with supporting such a large customer base. They are happy to leech dollars off a naive and unsuspecting populace while not wanting to pony up the dough needed to run a customer support center. Such irresponsible practices only show how little Facebook values their customers. If they don't clean up their business practices, once the wave they are riding of people trying out the latest fad dries up, they will quickly find themselves in a downsizing situation.

Comment on Boycotting of Facebook - 5/29/10 11:05 AM
Anonymous
Comment on Boycotting of Facebook

The question of boycotting is really pointless since I can't get on my page to begin with. I no longer refer people to it of course, unless they are willing to take the risk. Personally, I think that if they are going to let the program run by itself, they should at least install a WORKING program!

FB Customer Service SUCKS. - 4/13/10 1:07 PM
Anonymous
FB Customer Service SUCKS.

My comment is about the fact that FB doesn't offer any user support, whatsoever.
Tha is reminiscent of Marxist Dictator Obama.
They both do whatever the "F" they want to do, with no care or concern for the people.

Company Response
If you are employed by Facebook and are authorized to reply to this boycott, please click here.
Facebook has not responded to this boycott yet.

Contact Information
Complete Facebook customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Facebook customer service phone numbers and contact information at ContactHelp.com

Corporate Office
Locate the Facebook corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Facebook corporate office headquarters information at CorproateOfficeOwl.com

Reviews & Ratings
View thousands of Facebook user reviews and customer ratings available at ReviewOwl.com.

Facebook reviews and ratings at ReviewOwl.com

Scoreboard Ratings
See detailed Facebook customer service rankings, employee comments and much more from our sister site.

Find detailed Facebook customer service ratings at CustomerServiceScoreboard.com

Get Help Online
Get immediate support for your Facebook questions from HelpOwl.com.

Receive immediate support for Facebook at HelpOwl.com