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Original Comment
My name is Stephanie, and I will not be Anonymous On Jan.2,2012, only the second day of the New Year, I and my family and friends came to Sears to buy a nice ring for my daughter as a later Christmas gift. The help that we received from Ms. Brown the cashier was very nice, even though the computer went down and we had to wait for over a half hour she was still trying to make sure that we were alright. She even called for help a couple of time and no one came. She called again then Laura the manager came over and got the computer working again, she even gave us 10% more off on the right and told me to call Sears and get my points. We did that the next day and Sears sent me 2 coupons. One for $5 off on $50 or more purchase and another giving me 20% more of on my purchase. I called Sears and the lady told me that I can still use the coupons and get my daughters ring out that I laid away the night before. I traveled very far to be threaten by Sharie the asst. manager at store number 1884 in King Of Prussia,screaming and yelling at me in front of my family, that I can not use my coupons because the clearance item had 10% taken off of it already from a coupon that She thought that I had brought in, The more that I explained to her that I never had a coupon the louder she got, to the point that I told her to stop screaming at me, I am not a dog, and I want to speak to her boss, well she started once again, this time saying that she is the boss and she is over the whole store and that No One can do anything about her. So I said give me Headquarters phone number. She screamed out 1-800-4=my-home, I said what, I asked again, this time she took some paper from the register and wrote the number, then I asked for her name being as I was going to call this number while standing there in the store, she wrote it down, then she stayed their looking in our face like she wanted to fight or do something, but we kept our selves very composed, and started speaking to the lady named Cheryl from the 1 800 number. Oh I almost forgot one thing, there was a ink pen on the counter on the left side of me, I picked it up to write down what the lady on the phone was telling me, while the pen was in my hand, Sharie tried to take it from me and I told her not to touch me and when I am finished writing I will put it back where I got it from. So she watched me, which like I said before she acted as if she wanted to fight. Now the crazy es thing that happened that night was if that was one of us acting like she was acting, some one would have called 911 or store security would have came to though us out of the store. But No One came to shut her up at all or to tell her to calm down. So the lady on the phone called the store to speak to her, but before that someone else let her no that Sharie was acting like some was wrong with her, like she was mad about something. To me you would this there was something else going on. Sharie got on the phone and told the lady that she as not giving me anything and that No One could make her, see we were standing there as she spoke to the lady on the phone. I spoke back to the lady on the phone and she had me to then ask who was over Sharie , she said that it was Charles Stevens, then she told us that next in charge was Joe and David V, at store 1884 in King Of Prussia. For three days now this has been going on, and the more that I ask how to get in touch with Mr, Louis D'Ambrosio the CEO of Sears, I am told that he will not speak to the public unless he is forced to by lawyers. Unbelievable is what this is. I was treated very nasty, talked to very nasty and was told that there will be nothing that I can do on this matter. To add to all this mess the store manager wrote a email to the customer service telling them that now I was satisfied with a store card and that the case is now close, his name was Charles Stevens. I never told him that. What I did tell him was that I want satisfaction and I asked him what was he going to due about it, and he told me that I would have to go back to headquarters for all else because he can not due anything, When I called headquarters they told me that he is one over the store and that he can do what ever is needed to solve this problem before it goes higher up. Now before I go I will give you a list of numbers that I was given by others around town that is also tired of being mistreated by Sears and no body seems to be doing anything about it. I called 1-847-286-2500, the so called executive branch which is really called the Blue Ribbon Device Team that I was told later they only handle appliances. Spoke to a man named Micheal Schmitz. He told me that he will call me in 48 hours and tell me what is going to be done. Well when he called me today Jan.5,2012, He was shouting over the phone in my ear that he decided not to do anything about what had happened, I stopped him from talking by saying what hold on, I told everyone in my home to turn off the TV and music and listen to what was being said, I then told Michael Schmitz that he was now on speaker for everyone to hear what he was saying to me and how he was speaking. He repeated that nothing will be done and that he and his team has agreed to it and they will not be doing anything to her about the way she was acting and there was nothing that I can do about it and he was told that I was going to write Mr. Louis J. D'Ambrosio, and that if I do he will intercept all emails, letters as well as calls. The only thing that I can do if I can afford it, is to call a lawyer and my lawyer will have to talk to the Sears legal dept. Now through research I will be able to get in touch with one of the CEO's. Everyone needs to know that the reason why Michael Schmitz and others talk the way that they do is because all calls and letters seems to all be going to Sears Headquarters at 3333 Beverly Road, Hoffman Estate, IL 60179, Fax: 1-847-2886-8351/ phone 1-847-286-2500. I believe that the Better Business Bureau or someone. Because I will not let this ride. Then later tonight Michael Schmitz called me again saying that he will not change is mine on help us and I told him very nicely, to stop calling my home and that I will get help. And he was calling from the Sears Texas number 1-512-248-7700, I like caller ID, don't you? I called 18005494505, 16664499815,18004694663,18007623049 and many more number. Also on of the 800 number put me back to the store and I spoke to a lady by the name of Francis, operation manager of store 1884, She told me that she did not know what was going one, but she was told not to speak to me about anything at all and that the Corps. will be handling the matter. This is so crazy that they are thinking that they will get away with all of this. I was told that we should get together and Picket Sears and even call the news and get them involved. They do not mine taking our money to stay in business, nor do they mine treating customers less then they treat animals. And I believe that we treat our animals better!! Happy New Year and this year will be better than the way it started, I believe!!
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