It is amazing how badly this game does't function.
Common courtesy, not to mention a company's obligation, dictates that if your product is in a testing or development stage, it must be labeld as such, for customer understanding of what they are investing in.
Most companies on the internet let you try their products for free during this phase. I have never encountered one company, not one, ever, who takes your money and then steals it from you on an endlessly random basis, ignoring the issues, for months. Internet activity is usually measured in seconds, not minutes and never in my long experience, for hours, weeks and then months and I am still waiting.
I consider myself to be very patient, but everyone has their limits and I have reached min.
Shame on you Zynga and your now ex billionaire founder. I hope he loses his shirt, but I imagine it is difficult to burn through the $940 million he has in publicly documented wealth.