Boycott of Vizio

Product broke from within. Although images don't show any exterior damage, it is a logical conclusion that physical damage resulted in the defective product. Tried posting on their facebook and had both my posts deleted. 

Being thrifty with customer service is one thing but evident corruption is another matter entirely.

I have 3 Vizio TV's, two which have failed (a 66% failure rate) one of which is my a VIZIO 55" 3D HD TV, which is still under warranty (by three weeks) and they refuse to fix it. Support is worthless you submit a request and you get a bounce back says "if we do not hear from you in 168 hours we will consider the matter "resolved". And trying calling their Corporate HQ in Irvine and ask to talk to someone who cab resolve the issues and all you get is "No I will not transfer you".

> I too purchased a Visio TV and started having a problem with  it in less than a year. The problem eventually got worse and worse so I decided to call the store where I purchased it. They unfortunately had me deal with Visio Customer Service. Long story short, Visio told me that based on the couple of pictures that I sent them, they determined that it was a non-manufacturer defect and they could do nothing for me. The thing that frustrates me is that the Customer "Unservice" Agent that I spoke with on the phone kept saying that the TV is damaged, but I still have the TV, and it is NOT! It is something internal that is wrong with it. He kept stating that it was not something internal that was wrong with it. There is no exterior physical damage to the TV that is noticeable to me, my family, my friends or my neighbors. Unless we are all blind!!! Do not purchase a Visio TV, just based on poor customer help / satisfaction. I even told him that I would ship the TV to them, but they did not want to take the time or effort to do this. I, as a consumer wanted to know what was wrong with the TV that I had purchased. Visio can make professional determination from a couple of pictures that a TV is not worth attaining, testing, researching so that this doesn't happen to other customers.

Spoke with tech support to try to fix my problem.  Received endless list of useless "solutions."  When warranty finally ran out THEN they told me my TV was in need of in-home support, now that it was at my expense.  Disappointing.

Vizio firmware update rendered my Blu-Ray player useless - no picture and DVD won't eject. Customer service could only recommend unplugging it for 45 sec and plugging it back in (like I wouldn't have tried that before looking up their number and calling). Then they said they couldn't help me without a receipt (which I don't have). Talked to manager and the same. It's their policy. Even though they damaged my equipment they wouldn't make it right without a receipt. I will never buy Vizio again - that's my new policy. Very disappointed.

That is all I would want. A way to disable that sensor, that blocks so much of my screen, if it happens to notice it's in close proximity to air.