FRUSTRATED!!!
The same thing has happened to us. Our money was deposited to our card on February 7th. We called on February 10th, because we had waited the 6-9 days we were told it would take to recieve our card in the mail. They then told us that a hold was placed on our account and that we should fax all of the information so we did. We have been calling every day, each day we were told something different. They told us it was still being reviewed, then they told us that it was processing, then the bank told us they didn't have a hold on our money and it should be released in 2 days (this was on Tuesday). Finally yesterday my husband called and they told us that our fax was never recieved,because they got a new fax number so that we should fax our information again and to call back Thursday, because it takes them that long to recieve the information and update in the system. I am so upset that first of all no one even had the decency to call and inform us that our card wasn't coming,because of the security hold and second that after calling every day for two weeks, they just now decided to tell us that they never recieved our first fax. Turbo Tax will never get my business again.
