Boycott Originator
nataliemears |
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Boycott Title
Boycott T-Mobile for Unethical Practices
Boycott Description
T-Mobile's Business Practices toward consumers have been terrible. T-Mobile's unethical practices include, but are not limited to:
1. Extending people's contracts without notification or explanation, and then requesting early termination fees be paid when the plan is subsequently canceled.
2. Sending people to collections when there is a credit on the account or at least no money owed.
3. Improper training of customer service and sales agents so that they promise what the company does not deliver.
4. Selling debts (whether valid or not) to unethical collections agencies WITHOUT providing all the information regarding the accounts so that the collection agencies can properly handle deciding whether or not a debt is valid.
5. Fraudulant advertisements for new plans at lower rates, which end up being higher rates.
6. Selling outdated or unusable equipment and refusing to assist customers who receive such equipment.
Boycott Demands
This boycott will last until T-Mobile corrects the the aforementioned errors, buying back fraudulant debts from collectors, discontinuing use of unethical collectors, and recompenses people for the damage done to their pocketbooks and credit reports/reputations/livelihoods following illegal and unethical behavior on behalf of T-Mobile and those it sells it's debts (whether valid or invalid) to.
Also recommended:
File a complaint at the Better Business Bureau:
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
File a complaint with the FCC:
Federal Communications Commission (FCC)
If you have a complaint regarding your cellular service and you do not receive satisfactory resolution from the company, you can file a complaint with the Federal Communications Commission. The FCC does not handle contractual disputes or violations of state deceptive advertising laws (file these complaints with state attorneys general). The FCC forwards electronic and mail complaints to the service provider and directs the company to respond back to the Commission and the consumer within 30 days.
In order to file the complaint, consumers must submit:
· their contact information,
· the names of all companies involved in the dispute,
· the names of company representatives contacted, and
· the dates of correspondence with the company.
Consumers are also encouraged to maintain documentation of the billing or service problem.
The FCC accepts complaints by mail, telephone, fax, email and its online complaint page.
MAIL:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554
PHONE: Toll Free: 1-888-CALL-FCC (1-888-225-5322) voice
TTY: 1-888-TELL- FCC (1-888-835-5322)
FAX: 202-418-0232
Note: Not all FCC complaints result in fines or meaningful actions, but voicing concerns via the federal agency will ensure that disputes and inquiries are recorded and responded to.
File a complaint with the State Attorney General Offices:
State Attorney General Offices: Fraud And Contractual Discrepancies
State attorneys general and consumer protection offices will handle complaints about fraud and contract disputes. Based on consumer complaints, state attorneys general have filed lawsuits against wireless companies, resulting in refunds to consumers and agreements by some companies to reform certain practices.
When filing a complaint with a state attorney general’s office, explain in detail, with documentation, what the problem is, who it is with, what you have done and what you want to be done:
· Identify the business. Include the name and current address of the business. An agency will not be able to help very much without the firm's correct name and current address.
· Describe the problem. Describe as completely as you can the problem with the product or service you have purchased. Were you told something that was untrue? Describe what you were told and how it was untrue.
· Explain what you want the business to do. Specifically state how much money should be refunded or exactly how you want a product fixed or a service performed.
· Include photocopies. Always include photocopies of documents relevant to your complaint, including receipts, warranties, both sides of cancelled checks, contracts, etc. Do not send originals. Only send copies, except upon request of the agency to which you are making your complaint (and if you’re asked to send the original, make sure you keep a copy).
State Public Utility Commission (PUC)
Each state has a government agency, generally called a ‘public utility commission’ or ‘PUC’, that oversees telephone companies. To locate your state’s ‘PUC’ on the web, visit the National Association of Regulatory Utility Commissioners at and find your state on the interactive map or dropdown menu. PUC websites will typically provide contact info and/or online methods of filing a complaint.
If you are still a T-Mobile customer, make sure you download all of your phone records, keep all of your bills and write out a summary of every interaction you have with customer service. Once you are no longer with them, you will have limited access to this information. I recommend conducting business in writing and keeping it in a safe place (that outlasts a hard drive) as these things that are problems today can become even bigger problems 5-10 years down the line when unethical collection agencies start reporting incorrect information on your credit report, calling at all hours of the day and night and sending you threatening and harrassing letters.
