Boycott of Symantec

Boycott Originator

hepburn | Email this user

Boycott Title

SYMANTEC REPS ARE THE WORST

Boycott Description

 paid $39.99 to download Norton AntiVirus. The program would not download and I contacted customer service for Symantec. I was routed overseas and a man named Mohammed stated he could download the program from his end (he had access into my computer to do so). 2 hours later, this man still could not download the software and each time I asked him what the problem was, he could not answer me and was totally confused. He then told me he could not do the download propery and I needed to contact my computer\'s host server. My computer, after this so-called rep finished with it, suddenly went completely down. Nothing I did worked and because I do much of my business on computer, I was completely in a bind. I then contacted a computer tech who came over to my office and after 20 minutes, stated that this rep had ruined my software by doing several things during that 2 hours he had access. The tech then had to take my computer and it took 3 days to fix what that rep did to my software. My cost for the repairs, etc. was over $375.00. I also contacted my bank, Wells Fargo, and after investigating, they credited back my debit card the $39.99 because Symantec never responded to the bank. I then attempted to call Symantec in California at various phone numbers - all the phone numbers were no longer in service. I am outraged that a company of this magnitude can employ the most incompetent people to handle their transactions with customers. This man ruined my software, disrupted my business for several days, never called me back to check on the status or to even apologize for all the problems. I feel that the very least Symantec can do is reimburse me for the money I paid to the computer tech. I even have a receipt of payment that I can submit.

Damage Resulting
My business was down for 3 days and I had to pay a tech over $375.00.

Boycott Demands

Reimbursement for $375.00 that I spent to have a computer tech spend 3 days undoing the damage that SYMANTEC's rep did to my computer software.