Boycott of Staples

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1

My father and sister purchased an HP laptop from Staples on August 16, 2012. Within 3 months, the laptop had problems charging. We called HP, and after spending over an hour on the phone, we received a replacement charger. A few months later, the same problem occurred. Clearly this had nothing to do with the charger. The charger was brand new. When we went to the store. we were expecting the store associates to honor the warranty my father had purchased, and fix our computer. Instead, they gave us the run-around. We did not have a receipt, but they should have been easily been able to find our receipt. I went to a Best Buy once without a receipt, and they were able to find my receipt within a matter of moments. The store associate claimed he would have to spend an extraordinary amount of time locating our receipt. That is a complete lie. You could find sales information on a customer even if you ran a small-time electronics store and used Microsoft Access. Exactly how old are the POS systems used in this Staples? When I called the staples warranty people, they kept giving me the run around as well. The individual I spoke to stated that the original person who we purchased the lap top from had never even registered the warranty we paid for! I expect staples to make this right. Fix our laptop. That is all you have to do.