Boycott of Seagate

Seagate boycott details

Boycott Originator

zrinyi81 | Email this user

Boycott Title

Seagate doesn't care

Boycott Description

Boycott Seagate company, do not buy any of their products, because their customer service doesn't support you at all, and they want to charge you for return of the the product, when it is obviously manufacturer's fault.

I ask everyone to buy any other hard disk drives (HDD), external drives, etc, but Seagate. It will be a win-win situation, my boycott willl go on, and maybe you will have customer support for your money!

I bought a Seagate Backup Plus 500Gb external drive, it died after 44 days. I never droped, kicked, hit or wathever, it started make a high tone noise and than it started to lose data. After toke back to the shop they said it is factory warranty, I have to contact Seagate directly on my own. I bought it overseas in one of the AAFES Exchange shops, I am a Soldier on a mission.

After I contacted Seagate, they sent me an email with some info's, but one thing was clear:

If I want them to act as a company responsible, I have to send back the HDD on my own to US, and I also have to pay for the transport back and all additional fees...

So what does it mean 2 years of warranty???

Ps: according to their database (by the serial number) my drive has a warranty valid only the 17th of October 2014- what is about 1 and a half year, not 2.

Boycott Demands

I want Seagate company, to give back my money! Their product worked for 44 days, it has 2 years of warranty, but I do not want any more Seagate external drive, I lost trust in their company!

Give my money back!!!

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Company Responses

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April 5th, 2013
Dear zrinyi81!

Thank you for contacting Seagate Support.

I will be happy to Create the order RMA for you and issue a return label as a one time courtesy, so you won't have to pay shipping to send the drive, however please be aware that when we send the replacement drive we will not be responsible for any customs fees or dues.Please email me your physical address including country and postal code along with your contact number, please keep in mind that we do not ship to P.O.BOX addresses.

For additional assistance, feel free to contact us at:

Regards,

April 4th, 2013
Thank you for choosing Seagate.
I would first advise to run a check disk using windows utility:

1) Double-click on My Computer, right-click on the drive letter, Properties, Tools, Error-checking, check both boxes and run the tool.

2) Run our diagnostic program called seatools for windows on the drive.
Please go to this website:
If the drive fail our diagnostic Seatools utility or has proven to be defective, here is a web link where you can replace the drive provided the drive is still under warranty, please make sure to chose Amsterdam, Netherlands as the collection point, keep in mind that you must pay postage costs for all shipments from you to Seagate. You may send your product to Seagate using the carrier of your choice. Please use a method with ability to trace shipment. Seagate is not responsible for shipments for which the carrier cannot provide proof of delivery.
You must pay all applicable duties and customs charges for shipments to and from Seagate.

If you have a Seatools error code please click on the link to Return Single drive.

If Seatools will not work on the drive, and troubleshooting has determined that the drive is defective, please log on as a guest user to complete the replacement. To do this click on RMA Login, then choose the option to Return a drive as Guest User.

Here is a web link for data recovery on the drive if recovering the data is most important:

Data recovery costs are not included in the warranty on the drive.

If you have any additional questions you may call us during your regional business hours listed below. For your convenience we also have on-line chat assistance.

Regards,

Seagate Global Customer Support

Phone: 800-732-4283 (North America) 8am - 6pm CST M-F
00.800.4.SEAGATE (Europe) 8am - 5pm CET M-F
1 800 759 109 (Asia, Australia and New Zealand) 8am - 5:30pm SST M-F
Web:
***IMPORTANT*** If you need to contact us please reference the case number listed in the subject line of your email

Ali.B

Originator Notice

April 4th, 2013
Dear Ali B.!

If I would know what I know today, I would never chosen any Seagate product...

Thank you for the good advice, using MS utility, I wouldn't write any letter to customer support, if i wouldn't try to fix or test it before (and I also wrote I used HD Sentinel to test it, and it failed), so basically it helped me non at all.

So you telling me I have to find a way to send this dead HDD to Amsterdam, paying the postal fee and everything on my own, and than I can only wait for (God knows how long) to get something back from your company???
It is funny, that after I read through the "Seagate Limited Warranty" paper (included in the box), it tells nothing about the postal and other additional fee, but okay. I would gladly walk into the closest USPS to have "use a method with ability to trace shipment", if I wouldn't be on a NATO MISSION IN KOSOVO. I wrote it down in the letter I sent you initially, maybe you did not read it, okay.

According to you web based software this product has a warranty until "Oct 11, 2014". HOW DOES IT POSSIBLE??? I bought this portable drive on the 17th of February 2013, it has 2 YEARS of warranty - according to every written document you provide with - so what happened? I guess it is only some misunderstanding, but just to be sure, I will forward our whole conversation to AAFES Exchange local manager (FYI).

I tried to follow every instruction you gave me, but I failed. (I almost failed first, because it took almost 3 hours for your software to find out what is obvious - the HDD is dead. For 2 hours 50 minutes I had to listen that annoying high metallic noise, and I almost gave up.) Than I tried to use "Warranty and returns" but it gave me a message:
The add product function is temporarily unavailable. Please try again later.

So... I am not satisfied right now with your answer, I goggled this product on the net and I found many similar cases (means same HDD, same problem in a few month), poor customer service issues, and I lost my trust in your company.

I want to have my money back, I don't want to have any of your products anymore, and if I would be somewhere else than on a mission (serving my country), I could get my money back, because it was only 44 days between purchasing the product and reporting it's failure.
I want you not to handle me different, just because I am on a peacekeeping mission right now.

Best Regards,

zrinyi81

Contact Information

Complete Seagate customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.