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Boycott of Richmond

Richmond boycott details

Boycott Originator

vickey | Email this user

Boycott Title

Water Heater Warranty

Boycott Description

I just bought my Richmond water heater in 2005. I now don't have hot water most of the time. This is a 50 gal. tank.  I've called them and tried to explain this. They tell me by the serial number that it's too old. (they claim it was manuf in 1998) It sat somewhere for seven years.  I have paperwork to prove I bought it in '05.

The store I bought it from won't replace it either

So I'm boycotting Richmond for not living up to their word and not replacing this and making me take cold showers with a water heater that  I just bought four years ago.   Please join me.

Boycott Demands

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Boycott Comments
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warranty info - 7/9/15 3:27 PM
Anonymous
warranty info

iT'S IMPOSSIBLE TO FIND WARRANTY INFORMATION ON RICHMOND'S WEBSITE.  PHONE CALLS WERE EITHER BUSY OR AN ANSWERING MACHINE.

Never a Warranty Problem. - 6/7/11 9:21 AM
Anonymous
Never a Warranty Problem.

Richmond never has a problem with their products. If you don't believe it just call the warranty department. My 2 year old water heater was just replaced and the warranty person came up with every excuse under the sun for why they will not stand behind their product. Including replacement of the heater voids the warranty if you do not call them first.

Consumer - 6/3/11 2:25 PM
Anonymous
Consumer

Usually the warranty applies the date of installation, not the date of manufacutered

Company Response
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