Boycott Originator
nmggrant
Boycott Title
Don't Use This Company If You Have Any Other Options
Boycott Description
I WILL NEVER USE PRICELINE AGAIN.
In July I transferred a plane ticket to a different date. I put the charges of $210 on my fiances MC. Priceline told me that the transaction was fine and everything was taken care of.
A week later I saw that instead of charging the card I gave them they illegally went into my bank account (that I had originally booked with) and charged my VISA overdrafting my account.
When I called to complain I had to explain my situation to 5 different people before I was able to talk to a customer care rep. They assured me that they would refund the money to my secondary checking account (because I had to suspend my VISA due to the illegal activity)
A week after this I find out that my secondary bank account is now negative...instead of refunding the $210 to the secondary bank account they WITHDREW $210 and transferred it to my VISA!!! They DID NOT refund ANY of my money instead moved my own money to a different account.
When I called in a rage I once again had to explain my case to 3 different people before being allowed to speak with a customer care rep.
At NO POINT was I able to speak with anyone that could do ANYTHING to righten the situation. They refused to let me speak with a manager and assured me that it would be taken care of in the next 3-4 business days.
My bank account is STILL negative and I have yet to hear back from ANYONE.
I am now in the process of hiring a lawyer to sue the company for illegally taking money from my bank account on 2 separate occasions...
DO NOT USE PRICELINE!!!
They are nothing but thieves and if you do have any kind of problem you will have one hell of a time attempting to speak with anyone that can actually help you.
Instead you will be bounced from one non-english speaking rep to another.
These people do not know how to handle any situation that is not mapped out on the computer in front of them....half of the time they are on the phone with you they will tell you that they apologize for the problem while not actually understanding WHAT THE PROBLEM IS!!
I have never been so frustrated and disgusted with one company and refuse to understand how they stay in business while employing people who do not even work or live in this COUNTRY!!!
The language barrier is atrocious!!!
Not only do they speak poor English and have trouble understanding things no matter how many times you explain them there is absolutely NO REAL compassion for whatever wrongs the company has done.
My advice to ANYONE looking to book a plane ticket is to do so with another company.
Boycott Demands
Hire some american customer service reps and stop stealing my money
DON'T BOOK with PRICELINE
