Boycott of MajicJack

Please wait for a site operator to respond.

You are now chatting with 'Tess'

Your Issue ID for this chat is LTK554042215043X

Tess: Hello, how may I help you?

Teresa: i just received my MJ+ but the ethernet cord (mine) doesn't stay in the unit; it appears there is something broken

Tess: May I know the exact nature of your problem with full details please?

Teresa: i plug my ethernet cord into the MJ+ and it falls out....

Tess: May I ask if your ethernet cord has a clip on lock to it?

Teresa: yes-- it's fine

Teresa: it fits perfectly into my modem

Tess: Okay.\

Tess: Now may I ask if you have successfully registered to magicJack?

Teresa: yes- I have it plugged in to my computer

Tess: May I ask if you have the dialpad on your computer right now?

Teresa: yes

Teresa: what is taking so long

Tess: May I ask if you have the " Register " button on your dialpad right now?

Teresa: my phone is up

Teresa: i've told you that

Tess: Now may  I ask if you have the dialpad on your screen right now?

Teresa: yes i do-- i've told you that

Teresa: i don't know what that has to do with a defective unit

Tess: May I ask if you want to replace the defective magicJack device and have it replaced?

Teresa: i would say yes since this one is defective

Tess: Okay.

Tess: Please click the link below

Tess: http://my.magicjack.com/returns.html

Tess: The replacement is for free but the handling and shipping is your cost.

Teresa: i don't think so- you shipped me a bad unit; i doubt i'm going to pay to have it returned

Teresa: i'd like a phone number to call please

Tess: Good to hear that.

Tess: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

Teresa: how does tech chat allow me to return this without paying shipping?

Tess: I'm sorry to inform you that you have to pay for the shipping and handling for the replacement of the magicJack device.

Teresa: i'd like a phone number to call

Teresa: you sent me a defective unit- i will not pay to send it back

Tess: I'm sorry but we only do chat support.

Teresa: i'd like a phone number; or i'll blast your rotten customer service on the web

Teresa: i would like to be elevated to a more senior person please

Tess: Okay.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Cherry'

Your Issue ID for this chat is LTK554042215043X

Cherry: Hello. My name is Cherry. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Cherry: Thank you for waiting.

Cherry: Where did you plug your magicJack device?

Teresa: into the computer-

Teresa: the ethernet cord does not stay in to the unit- it falls out

Teresa: it is working fine with my modem and locks in perfectly

Cherry: Are you using a router?

Teresa: i'll say this one more time (it's about 3 or 4 now) THE ETHERNET PLUG WILL NOT STAY INTO THE ROUTER/MODEM

Teresa: IT FALLS OUT

Teresa: THE HOLE WHERE THE ETHERNET CLIP FITS IN APPEARS TO BE MISSING SOMETHING TO KEEP IT IN

Teresa: I WILL NOT PAY TO SEND THIS BACK TO HAVE A GOOD ONE SENT TO ME. I RECEIVED IT BROKEN

Cherry: You can swith the ethernet port.

Teresa: EXCUSE ME- THE PORT ON THE MAGIC JACK PLUS IS BROKEN

Cherry: You can change the ethernet port that is connected from magicJack.

Teresa: IT DOES NOT HOLD THE PLUG IN

Cherry: Oh I see.

Teresa: YES-- I'VE SAID IT ABOUT 10X NOW

Cherry: Where did you plug the USB port of magicJack PLUS device?

Teresa: ARE YOU LISTENING TO ME?

Cherry: Yes.

Teresa: THERE IS ONE PORT FOR THE PHONE JACK AND ONE FOR THE ETHERNET PLUG/... WHERE ELSE AM I SUPPOSED TO BE PLUGGING IT IN??????

Cherry: You were disconnected while downloading the divx player and I believe you did not install it in your computer, your just downloading it.

Teresa: I'D LIKE TO REACH SOMEONE WHO WILL HELP ME AND NOT KEEP SAYING THE SAME THING

Cherry: Can you plug your magicJack PLUS device on this computer that we are chatting?

Teresa: I DON'T KNOW WHAT A DIVX PLAYER IS--- THE DAMN ETHERNET PLUG WON'T STAY CONNECTED TO THE MJ+

Teresa: THERE IS SOMETHING BROKEN OFF OF THE MJ UNIT THAT WON'T ALLOW IT TO STAY PLUGGED IN

Teresa: PLEASE CONNECT ME TO SOMEBODY WHO WILL LISTEN TO ME

Cherry: You said the magicJack   port is broken and now you said the ethernet  port is broken.

Teresa: IT IS PLUGGED INTO THE COMPUTER NOW

Cherry: Which is correct?

Teresa: I'VE SAID THAT TWO OR THREE TIMES

Teresa: THE UNIT IS PLUGGED INTO A USB PORT ON MY COMPUTER; I PURCHASED IT SO I COULD USE IT WITHOUT THE COMPUTER ON

Teresa: I CANNOT PLUG LTHE ETHERNET CORD INTO IT BC THE PLUG HOLE ON THE MJ IS BROKEN

Cherry: magicJack PORT is broken or the ethernet port is broken. Which is correct?

Teresa: THE ETHERNET PORT ON THE MJ

Teresa: I'D LIKE A PERSON WHO UNDERSTANDS ENGLISH

Cherry: Do you mean the 2 ports located at the back of the magicJack?

Teresa: ARE YOU NUTS--- THAT'S WHAT I'VE SAID SEVERAL TIMES

Teresa: I'D LIKE TO REACH SOMEONE WHO CAN UNDERSTAND ENGLISH

Teresa: I WILL BE POSTING BAD REPORTS ABOUT MJ ON YOUR FACEBOOK PAGE

Teresa: I'D LIKE A PHONE NUMBER TO ACTUALLY TALK TO SOMEONE

Teresa: I FEEL I'M WASTING MY TIME TALKING TO YOU

Cherry: I'm sorry we only offer chat support.

Teresa: I'D LIKE TO BE ELEVATED TO SOMEONE WHO WILL HELP ME

Teresa: YOU HAVE JUST WASTED MY TIME

Cherry: How can that be? The ethernet port is in the inner part of the magicJack device.

Teresa: i'm telling you

Teresa: why else would my ethernet cord be falling out

Teresa: i'm a computer programmer and know my way around computers

Teresa: now- please send me to someone who will help me

Cherry: That is the not from the device, it's the ethernet cord.

Teresa: the broken part is on the back of the majicjack

Teresa: now-- please send me to someone who will help me

Cherry: The problem is the ethernet cord not your magicjack device.

Teresa: I REPEAT MY ETHERNET CORD IS FINE!~!!!!! IT WORKS WITH EVERYTHING ELSE-- IT'S YOUR DAMN MJ

Teresa: TRANSFER ME NOW TO A PERSON WHO CAN UNDERSTAND

Cherry: How can you see the ethernet cord is fine you haven't tried it because you said it fall out from the magicJack device.

Teresa: i have tried it-- what do you think i've been telling you

Teresa: the plug on my ethernet cord falls right out of the magic jack plug

Teresa: shall i post this chat on your facebook page?

Teresa: yes

Teresa: of course it does

Teresa: i've been telling you there's nothing wrong with the clip or the ethernet cord

Teresa: if it doesn't stay plugged

Teresa: in to your magic jack unit wouldn't you say there is something wrong with it!!!

Teresa: no- AGAIN- pass me to someone who understands enough english to help me

Cherry: We will replace your magicJack device for free of charged, you don't need to pay $69.95 for the new device. You will only pay the shipping fee for $9.95.

Teresa: the unit was received broken; i am not payint to return it

Teresa: i will speak with someone who will help me

Teresa: i've copied this entire chat and will copy post it online so other people can see how awful the customer service is

Cherry: I'm the last person that you can chat with.

Please wait for a site operator to respond.

 You are now chatting with 'Prince'

Your Issue ID for this chat is LTK554021703614X

Prince: Hello, how may I help you?

anissa: i bought my magic jack 3 years ago,after the first year i paid for 5 more years,now im getting the warning to renew

anissa: this happend last year as well

Prince: Please wait while I check that for you

anissa: still checking??

Prince: Please click the link to download and run the magicJack upgrade:

Prince: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

anissa: so do i have to do this every year?

Prince: no

anissa: is there anybody there??

anissa: oh ok well i had to do this last year as well

anissa: lol upgraded it and it reloaded with the same warning my service will expire soon

anissa: except my 911 info is gone again

anissa: just like last year

anissa: HELLO????

anissa: hello????

anissa: anybody there?

anissa: HELLLLOOOOOOOOOOOO?????????????????????

anissa: grrrrrrrrrrrrrrr

Prince: Thank you for waiting. I'll be with you in just a moment.

There may be a problem communicating with Prince. Please wait while your chat is transferred to another operator.

You are now chatting with 'Tara'

Your Issue ID for this chat is LTK554021703614X

Tara: Hello, how may I help you?

anissa: i was chatting with someone who was to busy for me,her is the copy of the chat

anissa: Your Issue ID for this chat is LTK554021703614X Prince: Hello, how may I help you? anissa: i bought my magic jack 3 years ago,after the first year i paid for 5 more years,now im getting the warning to renew anissa: this happend last year as well Prince: Please wait while I check that for you anissa: still checking?? Prince: Please click the link to download and run the magicJack upgrade: Prince: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe anissa: so do i have to do this every year? Prince: no anissa: is there anybody there?? anissa: oh ok well i had to do this last year as well anissa: lol upgraded it and it reloaded with the same warning my service will expire soon anissa: except my 911 info is gone again anissa: just like last year anissa: HELLO???? anissa: hello???? anissa: anybody there? anissa: HELLLLOOOOOOOOOOOO????????????????????? anissa: grrrrrrrrrrrrrrr Prince: Thank you for waiting. I'll be with you in just a moment. There may be a problem communicating with Prince. Please wait while your chat is transferred to another operator. You are now chatting with 'Tara' Your Issue ID for this chat is LTK554021703614X Tara: Hello, how may I help you?

anissa: i am getting pretty upset with this

anissa: i bought my jack 3 years ago

anissa: then i bought 5 years of service

Tara: okay, please hold on for a moment as I review your previous chat

anissa: last year i got a renewal warning

Tara: okay

anissa: same this year

Tara: okay

anissa: you still there???

Tara: Yes I am

anissa: i already downloaded the upgrade lost my 911 info and still have the warning

Tara: okay

Tara: First let me check on your account.

Tara: May I have your magicjack phone  number please?

anissa: 5415083299

Tara: Thank you for taht

Tara: that**

Tara: Please wait while I check that for you

anissa: still there?

Tara: yes

Tara: Is the device currently plugged in Anissa?

anissa: yes its running

Tara: from your dial pad can you see any error message?

anissa: nope

anissa: just the warning my service will expire soon

anissa: this happened last year as well

Tara: Yes thats right for your subscription will expire this 12/18/2011

anissa: now i got a scrpt error on my pc

anissa: that is not true i paid for 5 years

Tara: Please wait while I check that for you

anissa: have had it 3

anissa: the same thing happened last year

Tara: The  5 year plan that you purchased was applied to your other device Phone Number: (541) 508-3299

Tara: with serial number A9210510023FA4

anissa: that is the only # i have

anissa: 541-508-3299 is my only phone

anissa: it is the very one i am having the warning on

Tara: as i have checked it here on your account you have two devices with the same phone number

anissa: well that dont make no sence at all

Tara: you can verity this when you log in to your online account at my.magicjack.com

anissa: i do not have 2 devices nor have i ever my original jack died a year ago and radio shack took the broke one and gave me a new one

Tara: I see

anissa: you better credit my phone

Tara: One moment please...

anissa: i paid for 5 years and i better get it

Tara: again the 5 year plan that you purchase was applied to your other device Anissa

anissa: tell me i have 2 devices with the same # and the 5 year plan was on the same #

anissa: well then you better apply it to this device

Tara: though both devices have the same number but it subscription is not the same

anissa: i dont care about that i want what i paid for and thats it

Tara: its not possible since it was already been applied to the other service and it is not transferable

anissa: then you better refund my $ now or i will notify the FCC

Tara: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

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Please wait for a site operator to respond.

You are now chatting with 'Glenda'

Your Issue ID for this chat is LTK554021710783X

Glenda: Hello, how may I help you?

anissa: im really mad apparently you folks are ripping me off.3 years ago i bought my jack,after the first year i paid for 5 more years,last year my jack died and it was replaced,

anissa: now i got a warning to renew

anissa: i already chatted with 2 people who tell me my service will be disconected on the 18th

anissa: because my 5 year plan was applied the the jack that broke!

anissa: same phone # i just got scammed

Glenda: Please hold for a moment while I read your previous chat.

anissa: i called radio shack where i got the jack and they are telling me to get a layer

anissa: ok ty the last chat person hung up on me

anissa: this is the only phone i have,i need it

anissa: you still there??

Glenda: Yes, I am here.

anissa: is there a phone # i can call to contact you

Glenda: Please hold as I am still checking here on your account.

Glenda: One moment please...

Glenda: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Marykate'

Your Issue ID for this chat is LTK554021710783X

Marykate: Hello. My name is Marykate. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

anissa: you there

Marykate: Yes, please hold on.

Marykate: I am checking your account and be back with you shortly.

anissa: i been her an hour now just so you know

Marykate: I will be right with you.

Marykate: Thank you for patiently waiting and sorry for the delay.

Marykate: May I know when was the last time that you use your magicJack device?

anissa: am on it right now

Marykate: No. The last time you can have used the device and connect the call.

anissa: just now i just hung up with jack customer care

anissa: they told me that i am screwed the $ i paid was for the broken device and they will not put it on my new device

anissa: even tho i paid for warenty on the jack!

Marykate: Please recall the last time that you used the device where you can place and receive calls, Anissa. I need the exact month. Thanks.

anissa: today

anissa: just now

Marykate: No. Your service began last 07/15/2009 on the device with Phone Number:  (541) 508-3299 .

anissa: that is the # i have right now!!

anissa: its the same # i have always had

Marykate: May I know how many magicJack device do you have?

anissa: 1 i returned the broken one to radio shack

anissa: it was under warrenty and they replaced it

anissa: took the broken one,gave me this one with the same #

anissa: i only have one jack and have only EVER had one jack

anissa: i bought one on 7/15/2009 it died on 12/18/2010.i contacted you and they told me to take it back to radio shack for replacement and they did

Marykate: I double checked your account and it shows that you registered the second/replacement device with the same number but you did not go with the port in process. That is why your old magicJack device has expired last 2011-10-26  while you registered the second device 2010-12-18  and is about to expire on 2011-12-18 .

anissa: so the old jack that broke that was under warrenty and replaced the 5 year plan that i paid for you guys just get my $ and i dont get the service??

anissa: i do not even know what port in proccess means

anissa: are you there??

Marykate: You should've chatted us when you received the replacement device so that we can assist you to port in your magicJack number and the license as well.

Marykate: The case that you have now is that you registered the device with the same number and only avail the one year free subscription starting the day you register the device.

anissa: so then refund my 69.99

anissa: i did chat with you guys and you told me to take it back to radio shack and never mentioned this

anissa: so i paid for 5 years of service,did not recieve it and am out my $$

Marykate: No, Anissa. We cannot refund 5 year plan for the remaining years left on your first device after the number was revoked because it is not in use for 90 days .

anissa: sso apply it to the one i have now please

anissa: you there??

Marykate: I do apologize that we cannot transfer the remaining years since the old device is no longer in service. The account was revoked after 90 days of not using it. The remaining years was cancelled as well.

anissa: then refund my $$ or i will report this scam to the FCC

anissa: this is a very bad policy

Marykate: Thank you for waiting. I'll be with you in just a moment.

anissa: so now i gotta pay a grand total of 160 bucks for 3 years of service?50 for the jack 70 for a 5 year fake plan you revoked and kept my $and another 70 for 5 more years and if this jack dies same problem?

Marykate: I do understand your concern, Anissa. But we need to follow company policy regarding the matter. Best thing to do is to renew your second device by logging on to my.magicjack.com.

anissa: best thing to do.lol you want more $ from me

anissa: this is what i will do,since your gonna disconect me on the 18th i will buy one more year of service just so i can contact the FCC and a lawyer

anissa: sound fair?

anissa: it aint its a rip off and i will anouce it to the world

anissa: i take it you have disconnected me as well

Marykate: I believe that I have already provided you all the information needed; I will have to end this conversation now, if you will have any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you. Thank you.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

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