Boycott of Macy's
Macy's boycott details
Boycott OriginatorDesi83 | Email this user
Boycott TitleNO SET CREDIT LIMIT
I've been a Macy's customer for about 5 years and HAD a $1000.00 credit limit--UNTIL they recently changed their 'credit limit' policy on their charge accounts, without notifying the consumer of these changes. I found this out after speaking with a customer service agent after my $400.00 purchase was declined at the register (how embarrassing)! Mind you, I had a ZERO balance and a $1000.00 credit limit--therefore I had a $1000.00 available credit.
Moving forward, the Macy's customer service rep informed me that Macy's was not 'legally obligated' to inform store credit card users of this policy change (went into affect Mar 30 2011) and therefore notices of this 'no credit limit' policy were never sent out! I then went on to inquire: how much can I spend? what is the formula for calculating the spending limit? and etc............... That was a waste! She told me to give her various amounts and she would input them into her system to see if I was approved to spend that amount--I threw a few numbers out there between $100 - $350--All UNAPPROVED! She then told me that if I wanted to spend $100.00 dollars on my Macy's card, that I would have to make a $30.00 payment--So I asked her, how can I make a payment on an account balance of ZERO, me making a $30.00 payment would only place a $30.00 credit on my account. She further stated that the purchase approval amounts and/or caps are determined by 'internal' payment history and external credit factors. I then stated, 'that's odd because my credit reports are locked and no one can view them unless I unlock them, AND that I pay my full balance on my Macy's credit account at the end of every month (to avoid interest fees). If my external credit reports cannot be ran and my Macy's payment history is excellent.... Who knows?
Whether under legal obligation or not, Macy's still has an ethical obligation to it's card holders. I should have never been embarrassed at the register because I should have been notified of this change regarding their credit limit policy. Then, they don't even have the decency to take responsibility for their 'faux-pas' and train their customer service agents to say that 'we're not legally obligated' to inform account holders! This is unacceptable and Macy's should not get away with treating consumers in such a callous fashion. Not only is Macy's unapologetic about this issue, but they offer no form of recourse or reparations for faithful account holders that have been 'embarrassed at the register', 'inconvenienced', and basically thrown to the wolves. UNACCEPTABLE!!!!!!!!!!!!!!
Boycott DemandsI expect a formal apology, gift cards, lower interest on Macy's store cards, exlusive discounts, and event invitations.
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