Boycott Originator
DownwithLenovo |
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Boycott Title
Down with Lenovo
Boycott Description
Lenovo has terrible service with regards to customers and a total lack of technical expertise. I have experienced this personally and through the testimonies of others I have read who have had problems with them.
For my own part, I placed an order over a month ago and had numerous problems with the order going through. I never recieved an initial email that my order even went through and I had to actually call to confirm this. After two weeks I had to actually go down to my bank to work out a problem Lenovo said they had with my bank and it was Lenovo's own fault for the error. My laptop still did not come for two more weeks and after trying to call for 4 days to cancel my order, I finally reached someone else who told me my order shipped that day and it was too late to cancel.
Furthermore, if I wanted to return said product they would charge a restocking fee of around $120. Now I'll gladly pay that sum just to be rid of them and their terrible service, but it's the principle of the matter and how they treat their customers that should be addressed. There is no empathy at this company and they treat their customers with an attitude of well, "It's not personal, it's business." It was how the situation was handled and how they made themselves unavailable and how one of their call center employees told me flat out when I, rudely, said that I am going to fight this and he said in his Indian accent, "You'll have to come all the way to India to fight me over this sir,"and then he hung up.
Unprofessional and not they way a company as global as Lenovo should be doing business. This is just my story and I know their are many stories much worse, but if I can prevent just 5 people from not buying from Lenovo and saving them the headache, I will be satisfied.
Boycott Demands
Personally, I don't want anything because it is too late for me to get retribution. What I do want is for them to be more courteous to their customers and change their return policy. If customers, like myself, are having their orders back logged for more than three weeks and they want to cancel it despite it already being shipped, then they should either waive their restocking fee or cancel the order outright. At the very least work with the customer instead of dismissing them and having the attitude that there is nothing they can do because we're Lenovo and we don't take that crap.
Superfish is too much...
