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Boycott of Kodak

Kodak boycott details

Boycott Originator

CONCERNED | Email this user

Boycott Title

POOR CUSTOMER SERVICE

Boycott Description

If you purchase a Kodak product and need customer service, be ready for rude, frustrating, inconsiderate, and above all completely incompetent customer service representatives. You will talk to people who have absolutely no idea what their doing but insist they do. When the Rep is wrong instead of apologizing and trying to correct the problem, they will hang up on you leaving you with your problem unsolved. If I had to rate Kodak on a scale of 1-10 with 10 being the best they would score 1.5. That's unacceptable.

Boycott Demands

Join in on this boycott to get Kodak to straighten out their customer service department. Spread the boycott word to all your friends and to their friends and so on until Kodak fixes the problems in customer service.

7 people have joined this boycott

Boycotts of this company

Total views of this boycott

Company responses

1,595

Boycott Comments

Click here to add a comment for this boycott.

Anonymous

impossible and frustrating

I have tried all 4 ways to contact customer service and to no avail. The 'call ME back' trick fails every time. The chat is a joke, telling you you are in queue 4th, then 3rd, then 2nd, then 3rd again, like they have put someone else ahead of you. Then after you wait for a countdown....you havew 30 seconds, it will start all over and say average wait time is 12 minutes and still no agent! Phone says 20 minute wait time. After 90 minutes of waiting for chats and trying all this I have HAD it for today. Waiting for an email response (says 48 hours on that one!!) It is likely the best way to go.

Anonymous

maine women

I have breen on for 35 minutes...

Anonymous

poor service

Kodak service is poor, I was on the phone with someone from India, I think and after 8 minutes was disconnectid. They were totally useless.

hatekodak

Member since:
4/02/2011

Total Posts:
1

ERIC HUNTER , SCOTLAND

I HAVE NOT BOUGHT A KODAK PRODUCT SINCE THEY WITHDREW THEIR LAND CAMERA AND WOULD NOT GIVE ME MY MONEY BACK.

I THINK THIS WAS OVER 30 YEARS AGO.

Anonymous

WILLIAM TAYLOR RETIRED GM ENGR

tHE NUMBERS FOR CUSTOMER SERVICE, AND THE SUPPORT GROUP, DOES NOT WORK. I HAVE WAITED FOR TWO HOURS ON THE PHONE WITH NO RESPONSE. WHAT IS WITH THIS COMPANY.

Company Response

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Contact Information

Complete Kodak customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.