Boycott Originator
bryan15 |
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Boycott Title
HOTWIRE STOLE $187 FROM ME!
Boycott Description
I RENTED A CAR IN MIAMI IN JANUARY AND SHOWED UP 10 MINUTES AFTER MY SCHDULED RESERVATION AT MIDNIGHT. I WAS TOLD THAT I WAS LATE AND MY RESERVATION HAD BEEN CANCELLED. I ASKED TO SPEAK TO A SUPERVISOR (VON) WHO BECAME ANGRY AND FINALLY TOLD ME THAT HE WOULD NOT REFUND MY MONEY AND THERE WAS NOTHING I COULD DO ABOUT IT. I HAD PRE-PAID FOR THE CAR RENTAL SO IT REALYL DID NOT MATTER IF I WAS 10 MINUTES OR TWO DAYS LATE.
I ASKED FOR THE EMAIL OT THE PRESIDENT OF HOTWIRE BUT WAS TOLD THAT HE WAS FAR TOO IMPORTANT TO SPEAK TO ME. I WAS TOLD THAT THE CONVERSATION WAS RECORDED SO I LOVED THAT RESPONSE.
I ENDED UP GETTING TAKEN CARE OF DIRECTLY BY THE RENTAL CAR COMPANY AT A BETTER PRICE WITH AN UPGRADE. THE TOO UNDERSTOOD HOW POOR OF SERVICE HOTWIRE GAVE ITS CUSTOMERS.
WHEN I RETURNED HOME I DISPUTED THE CHARGE WITH MY CREDIT CARD COMPANY. I NEVER RECEIVED THE SERVICE I PAID FOR. HOTWIRE CLAIMED IT WAS A VALID CHARGE AND I LOST MY MONEY.
THE CHARGE WAS VALID BUT THE SERVICE WAS NEVER PROVIDED. I SHOWED UP FOR A MIDNIGHT RESERVATION AT 12:10 A.M. HOTWIRE'S ARGUMENT WAS THAT I WAS 24 HOURS LATE INSTAED OF 10 MINUTES LATE. REMEMBER, I HAD PRE-PAID THE ENTIRE RENTAL.
Boycott Demands
HOTWIRE SHOULD RETURN MY MONEY IN FULL WITH AN APOLOGY.
HOTWIRE SHOULD HOLD ITS EMPLOYEES ACCOUNTABLE FOR THEIR ACTIONS.
Rental Car Ripoff
