Every call I've made to Hetrtz was answered by a non-American. Trouble understanding simple english and instructions and heavens forbid you ask them a complicated question...they will not understand and transfer you to a local office.
They also say they will drop-off a rental to your home (per website w/ additional charge). However, this only works if they have enough people working and they never do.
I will bring my business elsewhere due to the simplicity of other car rental companies. Hertz, shame on you