Fraudulent customer service
Hertz —
If you want to be left stranded then use this company!
Had to fly to Missouri for my dad's funeral reserved a car for Kansas City Airport. We had a two hour flight delay in Phoenix, so we called the 800 number to find out if our car would still be available when we got to Kansas Airport.
Customer service assured us that since we already confirmed the rental that there would be somebody meeting us at the Hertz counter at Kansas City Airport when we got in and not to worry.
When we got to the airport no one was there, so i called on their courtesy phone. Customer service told me that the people who work there would not be in until 5 a.m. and that i would have to wait until then to get the car.
I explained that I had already called and was assured by customer service that there would be no problem getting the car when our flight arrived and that i still had a 3 hour drive to get to my father's funeral and that I couldn't wait until 5 to get a car.
Customer service told me that I had been lied to and I could still get my car but not until 5 a.m. and that there was nothing they could do for me could do until then. I told them I already had a hotel room booked 3 hours away and couldn't afford to pay for one there also and wait until 5 a.m. to get the car. She told me there was nothing I could do but wait.
I hung up the phone and walked over to Avis, where they got me a car right away and gave me a discount on the rental too.
Hertz has lost this customer.
