Boycott of Expedia

9/3/2010: Expedia used my flight credit to rebook cheaper flight, would not use my extra credit to pay for $75 rebook fee, told me I would lose the additional credit and had to PAY AN ADDITIONAL $150 REBOOK FEE. I AM UNABLE TO BOOK THE FLIGHT THRU THE AIRLINE DIRECTLY - AND THE AIRLINE SAID I COULD USE THE CREDIT TO PAY THE FEE. I spent two days and 8 hours of holding on the phone to speak to 2 agents/2 supervisors in India. The Mgr refused to speak with me. I am now pursuing legal action and have a dispute on the additonal fee they are charging me.

we had problemssimilar to every one else

we got back to the states and contacted our credit card company they sent us a form to iniate dispute claim

our acct. was credit the full amount until it was resolved

we got back our disputed amt. so just call ur credit card co. and tell them to put a hold on that chrg.

Read and double check your flights when they send your confirmation by e-mail. My itinery number was correct, so three days befor trip, relized the return flight was wrong. Three hours earlier than scheduled. EX-Pedia refused to re-check their recording of my booking two months earlier, and wanted 450.00 more to change to my original request for three tickets. Another foreign scam company. Now I know. If they speak bad english, beware.

Plain and simple, Expedia stold my money and my time and I will do whatever I can to spread the word.  They don't deserve to be in business and I can't wait until the government steps in and shuts them down.

All I can say at this point is that I will never go through expedia again and don’t recommend that anyone else does either. Our is a cautionary tells of what happen when you use expedia when traveling outside the country.

This happen to me last week when I went Mexico with my family. There were five of us my boyfriend, my 18 years old sister, and my two cousins. I paid 5 adult airfare and hotel package through Expedia. Everything was going fine until we got the hotel where they said that expedia only booked for 4 adult and 1 infant child for us. If the 5th person were to stay with us we will need to pay $600 more. The hotel said that if we can get expedia to send them an update itinerary stating that we paid for 5 adults they will not make us pay the extra money.

So what did expedia do when we call them:

Call one, cost $38 usd, we were on hold for 30 minutes and expedia hang-up on us.

Call two, cost $62 usd, we were on hold for 1 hour and expedia hang up on us. Before she hang up on us, the rep promises to contact the hotel. We check with the hotel and they said expedia never got in contact with them.

Call three, cost $45 usd, we were on hold for 45 minutes and expedia hang up on us. He too before he hang up on us, the rep promises to contact the hotel. Once again we check with the hotel and they said expedia never got in contact with them.

Call four, cost $0.0, we call using Skype it took 10 minutes because the rep hang-up when we told him we were on Skype.

Email 1, we ask for expedia help they tell us they can’t help us that we need to call them.

Email 2, we tell expedia that every time calls the rep hang-up on us.  We got one of those we are sorry that this is happening to you but we can’t help you that goes something like:

“Expedia.com goes to great lengths to supply our clients with the information and opportunity to make well-informed travel purchases, and we are more than willing to assist our clients in any way commercially possible. We at Expedia are dedicated to providing knowledgeable service and support to our clients, but we are constrained by the policies of the vendors whose services we provide on our website. When a flight itinerary or hotel itinerary is purchased on Expedia.com, we act as the agent between the client and the vendor. Any transactions are governed by the rules and restrictions put in place by the vendor providing the service.

 Nevertheless, please be assured that your complaints have been duly noted”

Does not help us much when you we were stranded in a foreign country do it now?

When we got back to the US we call expedia to tell them what happen, their executive rep tell us it’s our fault after I was hold for 2 hours to talk to her.  I told her, yes I should have read the itinerary more closely then I would have known that the hotel part was listing my sister as an infant child. I try to tell her that we paid for 5 adults that we flew down on Jet Blue with five adult why would be then turn one of the adult into an infant child.  If she only check she would see that we paid for 5 adults, but her respond was that the itinerary clearly state 5 adult flew down and 4 adult and one infant child for the hotel. If we were have five adult staying at the hotel then the hotel should charge us for the extra person. I told her to check here record again, we paid for five adult, and she follows with the itinerary said 4 adult and 1 infant child. You can see how this went right? A few round of this I got frustrated and hang-up on her.

Needless to say I have over eight hours of my life and paid $745 in addition to what I paid expedia for this trip.

I booked a room with expedia late one night with 3 other friends at a supposedly 3 star hotel in downtown Hollywood after finding roaches in the room we were staying. The travel agent, Carlos, who said it was company policy to not give out last names, gave us realy good rates for a 2 night stay, and told us he verified this with the hotel front desk when we were on hold and we could arrive at the hotel at any minute. When we arrived some 30 minutes later, the hotel front desk night manager had no idea who we were nor had recieved a phone call in the past hour (it was 3:00 AM at this point). This moron Carlos (probably not even his real name) also told us he had sent a fax confirmation. No fax either. It took us 1 hr to convince the hotel night manager that we had booked rooms with them so he let us stay that night. As 2 couples travelling together, we booked rooms with king size beds in each- never saw a single king size bed...we got stuck with two doubles in each! How is a couple supposed to sleep comfotably in a double bed? I didnt pay $250 to relive my college dorm life years. 2 days later my girlfriends debit card overdrafted and we got locked out of our rooms because the hotel charged us for the first night that was promised by Expedia! Expedia never paid for that first night and the hotel was forced to charge us $100 per room! Bottom line we booked 2 nights with 2 connecting rooms with a King size bed in each with Expedia, but only got 1 night with two NON-connecting rooms with double beds!! And we got charged 100.00 each of the rooms because expedia did not cover what they said they would! This guy CARLOS scammed us by telling us he was giving us one thing but in reality giving us much less. And he was out of the picture because they can't give out personal information--what kind of company has travel agents that don't give out their last names?? This just screams out that they don't want to take responsibility for thier unreliability! I called expedia over 5 more times, was put on hold for hours, hung up on, told I would recieve a refund, lied to again and never recieved any refund but was just faxed a receipt and told that "I was asking too much" by customer service "supervisors". No refund for the nights they told us were in the price we paid for. DO NOT WASTE TIME OR CELL PHONE MINUTES TRYING TO GET REIMBURSED BY CALLING EXPEDIA- THEY WILL GIVE YOU THE RUN AROUND AND HANG UP ON YOU! Instead go directly to your bank if you used a credit card or debit card- we were able to get a refund by the bank and the bank is directly handling the issue with SCAMPEDIA for us (Thank you Wells Fargo!!). Also- DO NOT USE A DEBIT CARD, USE A CREDIT CARD if you choose to use these worthless, sketchy middlemen travel agent sites because when something like this happens to you (oh and it will), you can deny payment to Expedia through your bank and not have to deal with any of the crap. Also report complaints to the Better Business Beaureu Bottom Line: NEVER USE EXPEDIA! THEY WILL RUIN YOUR TRIP JUST TO MAKE A DOLLAR!

I booked my ticket via expedia.com in Brish airways (chennai - london - san francisco).  But london-san francisco was cancelled due to cabin crew strike. So, i tried to cancel my itinerary via phone (as per their rule). But i was not connected to anyone in expedia.com. Again i booked my ticket via expedia in different airlines (etihad). I talked to them after a long stuggling and asked them to cancel and refund my money ($705). But, they said i have to get from british airways. British airways fellows were telling that i have to collect from this culprit (expedia). I don't know how to get my money back. Anyone knows the way to collect, plz suggest me.

My humble request, never trust this expedia.com and never use this web site. 

Have been on the phone for alomost 20 hours trying to get a superviser or anyone that can put the $3000.00 dollars expedia took out of my acct. back in! Yes, I said $3000.00! What did I get for my 3 grand? Nothing! No plane ticket, hotel reservation, nothing! Not giving up! DO NOT USE THIS COMPANY!!!!!!

You have a beef about the boycott originator not using their real name?

First off, Expedia has bullied and taken advantage of thousands of unsuspecting consumers - so this boycott belongs to everyone ever ripped off by this dishonest corporation. John Doe represents the masses.

DOWN WITH EXPEDIA!

DO NOT USE EXPEDIA.COM FOR ANYTHING!!!! I purchased airline tickets on 2/9/10 and learned that my father passed on 2/10/10. His funeral was in Ohio on 2/18/10. I call Expedia customer service to find out what I needed to do to cancel or change my flight itinerary to NY which was set for 2/19/10. I was told that I would be entitled to a refund because of the reason for the cancellation. All I needed to do was fax in the supporting information. Well the information wasfaxed to them on 2/16/10. I called on 2/18 to confirmed everything was received to find out that they had not cancelled the flights nor did they give me correct information. I talked with 5 customer service representative all gave me the run around. I called the Airline (Air Trans) who said under no circumstance do they give refunds. I am fighting this because I am out $400. If Expedia had given me the correct information, I would have paid to change my itinerary for a later date. I will be filing a lawsuit against both companies. Corpor

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Expedia owed us credits just over $500, when we went to use them, OUT CAME THE HIDDEN FEES! When I raised a stink, they got a "supervisor" to help me who wound up charging an extra $375 to my card when they were supposed to give me credits. This put my account in the negative and I was charge with over $200 in fees from the bank due to Expedia and THEY DON'T CARE! The REFUSE to reverse the charges and say I am out of luck! You can NOT trust them! Go to Orbitz or someone else, they are horrible and will steal you blind!

Expedia owed us credits just over $500, when we went to use them, OUT CAME THE HIDDEN FEES! When I raised a stink, they got a "supervisor" to help me who wound up charging an extra $375 to my card when they were supposed to give me credits. This put my account in the negative and I was charge with over $200 in fees from the bank due to Expedia and THEY DON'T CARE! The REFUSE to reverse the charges and say I am out of luck! You can NOT trust them! Go to Orbitz or someone else, they are horrible and will steal you blind!

Thanks for the information.  I was ready to make vacation reservations through Expedia. However, I will go through some other site.

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When i purchase ticket in december 09 there was a massage 90 dollars coupon for next flight purchase  i did not get and then i call customer service and lady said it would be available in january i also purchased another ticket in december so i would be total 180 dollars in my account i call again and they totally denied the offer these people are scam clearcut scam...what should we do.thanks.sherry

The real pathetic is Mr Dara Khosrowshahi (EXPEDIA's CEO) who is unable to stand behind EXPEDIA's services and defend his company. He cannot deal with a single customer like John Doe, instead, he coowardly hide behind a corporation that scam its own customers.