Boycott of Dixie Building Products

Boycott Originator

m29lewis | Email this user

Boycott Title

Bogus Warranty and Repair Service

Boycott Description

I bought one their pellet stoves, hooked it up and it is broken. I called Dixie service people about getting the stove
fixed and they said they don't handle the warranty, even though when I bought the stove I was told by the sales person at Dixie that if anything went wrong with the stove, it would be fixed. I come to find out that I have to fix the
stove at MY cost, or try to fix it myself. The only thing their warranty provides is the parts, not having a repairman come and actually fix the stove! This is ridiculous for a major appliance, that I HAVE to fix it myself or pay a repairman to come out and fix it for me, something that is only 3 months old and has only been used 2 times for 20 min.!! I would
have NEVER bought this pellet stove if I knew that when it broke I would either have to fix it myself or pay to have someone fix it! This was fraudulent information given to me because I was TOLD by the sales rep that if the stove
broke it would be fixed under the warranty. It is stupid and ridiculous to expect people to pay a lot of money to fix a major product that is still supposed to be under warranty and never really ever worked!! The 2 times we fired it up was just to test it, the 3rd time we actually wanted to USE IT! This stove is not even 3 months old and is broken and they refuse to get a repairman in to have it fixed!!

Boycott Demands

Do NOT buy any products from Dixie Building Products because they do not fix their products when they break and are still under warranty. This company sells on eBay and on the internet but I think they get most of their sales off eBay. BEWARE and DO NOT BUY from this company because they have NO Warranty, it is "AS IS" and you are on your own if the product breaks or stops working.