Boycott of Dish Network

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We take customer service issues like this seriously. We do not want any customer to be treated poorly or hung up on. I would be happy to provide feedback and help with any issues you may still be having. Please just send me an email at [email protected].

Becki Barned

DISH Internet Response Team

[email protected]

First problem was with the installation "appointment".  The first day it was scheduled we got a call after the tech was already 3 hours late saying that they couldn't make it that day and would be out by noon the next day.  After waiting around the house until 3:00 pm I finally called and was told that they couldn't make it that day either.  I told them that if the tech was not here by 5:00 pm they could forget about installing the system period.

The tech arrived at 5:15, didn't have much of a clue of how to install the system, disconnected out internet service and was going to just leave.  Finally got him to install a new line for dish since we kept our cable internet service.

Then the tech lied to us and told us we had a 15 month warranty on the receiver.  After 3 months of service Dish tried to charge us an extra $6.00 a month for "insurance" on the receiver.  We told them that if their equipment wasn't good enough to trust past 3 months that they needed to come and get it right then.  They assured us that we could expect that the equipment would last through our 2 year contract and that the "insurance" was for my own "peace of mind".  That experience obviously voided any chance for "peace of mind" with worrying about a $700 fee if the equipment did fail.

Then, within a couple of months our bill went up for the outdoor channel from $1.99 monthly to $3.00 a month.  

After the first year our bill went up the expected $15.00 monthly per our agreement.  Within a month there was another price increase of $2.00 monthly for no apparent reason other than that they could raise the price.

Well, our two year contract was finally up the other day so we got Comcast cable installed on a great deal.  Only a one year contract, HD DVR service on all tv's, almost every channel possible including the premium movie channels, etc... All for about the same amount as Dish was charging us.

Now, today when I called to cancel the service I find that the tech had lied again at the installation.  He told us that when we were done with the service or moved Dish would send us "prepaid" boxes to return the equipment.

As it turns out, they send boxes and charge us $17.00 PER BOX to return the equipment.  

Plus, they want me to climb up on the roof and take apart the dish to return it to them.  

Oh, by the way, I am 100% disabled and will have to have someone else take the dish down.  

There is no option for returning the equipment locally.

And then, the CSR had the nerve to ask me if I had family or friends that I would refer to them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am not a "Hater" so there is no way that I would ever recommend Dish Network to anyone.

Every time we got even a tiny dusting of snow we had to have someone climb a ladder and wipe off the dish.

The remote system for the bedroom tv was totally garbage, half the time we had to go out into the hallway to change channels.

I would strongly recommend that everyone AVOID Dish Network like the plague.

BUYER BEWARE - READ EVERYTHING AND GET EVERY PROMISE / STATEMENT IN WRITING. 

The company is isolated by the customer service personel by hanging up on you.  If they hang up on you, NO BAD REPORTS.

If they believe they are going to survive with the way the company is operating today, they are wrong.  Give me another option and I am out of here.

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I think that's their standard reply when they can't help you. I even tried the customer service and the technical support online and they hung up on me too.... and I didn't even use profanity.  Their calling tree is a joke! been there, done that,,, no resolution.  It's like they're the BIG company and they don't have to listen to you.