Boycott of Delta Airlines

My daughter recently departed for a year of study abroad in Chile.  The organization told her she could pick up her visa at the Santiago airport.  Upon arrival at Delta check in, she was informed that she couldn't fly because she did not have a visa for a stay over 3 months.  We had to reschedule her flight for 3 months from now and will have to again reschedule it now that she has her visa, all for the modest fee of $500.00.  They will squeeze the money out of you any way they can.  Oh, and by the way, they lost one of her bags on the flight so now she has to take a 4 hour bus ride to the nearest airport tomorrow to pick it up.  They wouldn't even deliver it.

In the future, I will pay top dollar or drive in order to avoid Delta.

Nice to know you pay a fee for Delta to lose your bag and then not give 2 sh*ts about you or your bag....I'd book a flight on the Hindenburg before these f*cksticks!!!!

Hey "really" sounds like the mistakes Delta is making aren't "petty" and are happening to more than just a few people, so f*ck you very much....

Delta stinks. My son is legally blind. He took his first flight and was suppose to get a meet and greet. Nobody ever helped him. I called customer service at the lay overs and they promised at the next one someone would be there. Such liars. Then when i wrote to them about this i got a letter back from Ms. Morrow saying it was my sons fault. She said he did not ask for help. Ms. Morrow, I am so happy for you that you have your sight some of us do not. We have to depend on people who promise us they will do their job will do it. If you have a complaint you need to contact the us dept. of transportation.

Delta is stopping service to Athens Greece. This comes at the worst possible time. Many Greek-Americans want to go over to help the ecomomy.....but Delta is stopping service.

This is a major slap in the face, for Greek-Americans who support their other routes, on the coat-tails of the Athens trip.

Delta overbooked their Fairbanks 9:50 PM flight and told an entire room of people, some of them quite elderly, that if they called their name they would get seat assignments, if not they would just have to take the flight the next day.  When I spoke to the clerk behind the ticket counter explaining that I had paid for two tickets 2 1/2 months prior she said that didn't matter.  They made people beg for a seat on the flight.  It was humiliating to everyone.   It was never explained where anyone that didn't get on the plane would sleep, eat, etc.,about their luggage?  My husband and I did finally get on the plane but I am afraid of flying and we sat separately-five aisles apart, what a nice end to our 35th anniversary trip.  I have contacted Delta C/S but no matter where we sat on the plane (strapped to the wing?)...if you got on the plane it doesn't matter how they spoke to you, treated you or where you sat.  Delta doesn't care about the customers just how much money they can make on each seat.

Any entity that uses scales in the operation of business is required by the department of weights and measures to make sure their scales are calibrated on a regular basis. The scale itself should have a certification attached to it by the inspector giving the date, inspector's name and certification of accuracy. I had an issue with Delta several years ago, and suffice to say, when after three e-mails questioning when the scales in question were last inspected/calibrated, they offered me 10,000 airmiles to shut me up. If everyone who is accused of overweight baggage simply asks when the scales were last calibrated and if they have a certification stamp, perhaps the overweight baggage issue will go away. In my case, my bag left Detroit weighing 46 pounds, after offloading at least 15 pounds at my destination, I was told on my return flight in Tampa that my bag was overweight. That was impossible and I knew it. If you consider the way bags are thrown on those scales, it's no wonder they are off.

So, simply tell the agent you will gladly pay the overweight fee if they can verify the weight on another scale. I guarantee you no two scales will weigh the bag the same. At that point ask when they were last calibrated, and tell them by law, they are required to have that information available. Poof, your baggage problem just went away.

Another thing, first class passengers are allowed heavier bags Up to 75 pounds. So the story that the weight limit has to do with baggage handlers lifting as they would have you believe, doesn't hold water. Another fallacy that total plane weight, or fuel efficiency requires bag weight limitations is BS also because you may be removing something from your bag, but it's STILL going on the plane.

I've come to the conclusion that an informed public can abrogate the way we are treated by the airlines. Go forth and wreak havoc.

Unbelievably bad phone customer service!!I called the number 5279-0909, then #1 for Spanish. After 15 minutes of waiting, as usual (thank God for speakerphone...) this obnoxious lady with a Colombian accent picks it up and starts yelling orders at me. It is 8am in Mexico City and the first voice I hear after waking up. Patiently, I ask for information on dates in order to book my return flight to Japan which I purchased when my wife and I had to escape from the tsunami...  The lady says "ok, hold on" and then takes 15 minutes to pick the phone back again, without even ONCE!! saying "please hold on the line". Enraged, I wait only to ask for her name. When she finally gets back, she blurts out only one possible flight date and then rudely ORDERS me to give her the exact date I want to travel. I insist I cannot decide unless she tells me all the days of this week when Delta has the flight, and by the way I say, could you give me your name because I don't like the way I am being treated? Cold bloodedly, she says "No, in that case speak to someone else" and HANGS UP ON ME!!!  Has anybody here ever experienced something like that?????? I then call back after a few minutes and of course someone else comes up. He only says "Hi this is Delta, Alejandro speaking, how may I help you". I ask "What is your full name?" and he hesitantly tells me "Alejandro Reyes, what is yours?" What kind of language is that! I ask for details about the previous person and he denies being able to access that. I ask to be put through with his supervisor and he says he has none. I say I have a complaint to make, and he says "Go to our website".  So you see, Delta is an absolute nightmare, with NO accountability. I used months of savings to pay 2500 dollars for that ticket! Plus another 7500 for my wife, daughter and mother in law, and this is what I get??!!!!! If I were you I would never use this airline again. And by the way, NEVER FORGET TO ASK FOR FULL NAMES AS SOON AS A  REPRESENTATIVE PICKS UP THE PHONE, AND WRITE THEM DOWN. IT IS A WHOLE OTHER EXPERIENCE WHEN THEY KNOW YOU'VE GOT THEM NAILED... 

Delta cancelled my flight and did not let me change the flight date and pay a change fee.  Instead they charged me the original ticket price plus a lot more to get a new round trip ticket when I only needed to change one way.  There going to loose in the end when I and anyone I can convice to boycott flying with them.

5 a.m. flight. i bought my round trip ticket from the Dominican Republic to Kansas City. Delta does not inform me until i am standing in the ticket line at 4 a.m. that i have to show a return ticket to the US. I live in the DR and work in US.  I have flown 43 times in the past 6 years--Spirti, US Air, American--and this is the first time this has happened. Then Delta agents would not lend me phone to clear matter up.... Why did they sell me the ticket in the first place? why didn't they tell me that I had to have another ticket or evidence of flying on to another destination? Why can't they simply take my word for it? 

To Whom It May Concern:   The plane was having trouble when it flew in earlier that day from Minn. It took them until 5:30 pm to order the part from Minn. delaying us 2.5 hours. Then incompetence came into play someone in Minn. forgot to put it on the plane delaying us anouther two hours. Now, we were going to get out at 10:30, only when the part arrived they didn’t have the tool, so they said to put it on and had to wait until the part came in from Atlanta, GA.  It arrived and the crew boarded at 12:30, positive thoughts started to arise. Only to be dashed to the ground at 1:30am. Saying that they had been there too long and couldn’t fly. Like they didn’t know this 2 hours prior so we could have at least had a good nights sleep. If they were out of time at 1:30 then they should have known it sooner. Then they send us all to the same hotel. It took some people until 4:30 to get checked into the hotel. After all 230 people arrived at once.  We were told we would fly out at 9am Friday morning, so we arrived at 8 in time to check our bags and go through security. Only to find that someone had failed to call in a new crew and we had to wait until the crew we had last night had their adequate rest and we would try to be out by 12-1pm. And yes we were given meal voucher the night...no morning prior only to have the hotel coffee shop say that we would have to go stand in line and get hotel vouchers for them to use. At that time no one wanted to stand in line again and decided to pay for our coffee and breakfast ourselves. 

Then we had to stand in line hours prior to our flight again,because they changed the flight number and we all had to be checked in again. It literally took me standing in line 2.5 hours to get checked.  We finally took off between 1:30 and 2pm. 

On our arrival we went to the gate that had departures to Kauia, as we were told to do, to find we hadn’t been booked through on any flights. We were sent to the front desk to talk to a supervisor, his name was Eddie! I have never been treated with such disdain and disrespect from anyone in my life. There was an older lady with me who was in the same predicament that I was in and also a gentleman with his two sons and another older lady in a wheelchair.  He was close to the end of his shift and was clearly annoyed to have to bother with this situation.  Our luggage had already been flown to Kauia, so we were without anything to spend the night.  He abruptly dismissed her to a motel with a cab voucher and $12 meal voucher. I told him I wanted to get to Kauia tonight and to figure it out. He took my boarding passes and disappeared behind the doors and left us all - (my son, husband, gentleman and two sons and myself)- standing out there for over and hour.  Finally we sent a front desk work back to see what was going on after we had explained the situation to her. She came back out and as she was walking out he basically told her to mind her own business and leave.  She said she was sorry and that we should say something about his behavior.  After another 45 min we asked another worker to ask the supervisor to come out and address us about the situation and Claire came out and asked what she could do to help. Eddie had gone off duty and had failed to mention us waiting outside for him.  She was appalled and said let me see what I can do. She eventually got the 3 of us off on a 9 o’clock flight.  I’m not sure what happened to the other threesome. He was ready to give up and get a motel. He was one that didn’t get checked in until 4:30am at the motel.  After we arrived in Kauia we had to find our baggage which had been locked up and the attendant was gone helping a lady in a wheelchair after close to an hour wait we collected our bags and went to find a car rental that was still open. The one we had reservations with was closed, so we paid for two days with them without using their car at all. Then we had to be shuttled to the lot with luggage in tow to retrieve the car. Eventually traveling to our hotel past midnight to check into our motel that we had now paid for, 3 nights that we hadn’t been able to use.  We had already scheduled events and we couldn’t get our money back but we could reschedule. We rescheduled our departure with Alaska Airlines to leave a day later since we already missed two full days of our vacation.  It cost us $100 each to reschedule our flight, thanks to your incompetence.  Needless to say we will more than likely search other airlines for flights before we look to you again.  We are expecting to be reimbursed by your company for 3 nights in our condo, $300 for rescheduling fees, $ 250 for meals incurred at the airport- sorry $6 does not cover a meal, and compensation for our distress and discomfort.

Thank you for  your immediate assistance with this issue.

This letter is being sent to every entity of Delta Airlines, and will continue to be sent to various forms of media ie. Facebook, Twitter, Linked, newspapers, radio, and any other form of public media, until I feel you have at least made an effort to compensate me for the disastrous trip to Hawaii.  We lost three nights in our Condos @ $340 a night X 2 = $2040 , Car Rental lost $278, Rescheduling of flight to not lose event down payments $300. Mental distress = Priceless.

My husband was scheduled today Jan. 25th 2011 to leave from Columbus Ohio for Memphis at 6:00 P.M. Then from Memphis his final destination was Phoenix Arizona where he was going to visit his elderly parents, one of whom is very sick from cancer. Earlier in the day he looked at the website and all was well and on time.  Around 4:00 before we were to leave for the airport he checked again and guess what, the flight was canceled presumably due to weather.  We both thought that was odd because we had no bad weather here.  Delta never called to tell us the flight was canceled. But about 3:45 they sent an e-mail letting us know the flight was canceled. (When he went to the airport, the lady at the airport told him the flight was canceled at 12:30 which would have given them plenty of time to contact us earlier).   He immediately called trying to get booked on another flight.  They wanted to book him on a later flight leaving from Columbus which would make him arrive very late in Phoenix which would really be hard on his elderly parents.  So he agreed to try and make an earlier fight that left at 5:25.  Mind you that was at about 4:20. We left for the airport after 4:30.  Fortunately we don't live too far and he was able to make the flight.  But it was quite an inconvenience for me as I had to take care of my small grandchildren too.  Not only that but we had to call the Arizona shuttle who was scheduled to pick him up in Phoenix that his flight had been canceled and that he would be on a different flight.  This time he flew through Atlanta and of course, that flight didn't leave on time.  But what really bugs me is how Delta airlines lies about the reason they canceled the flight.  They said it was due to the weather, but interestingly Air Tran also had a flight out from Columbus to Memphis about the same time as Delta's. (only a 1/2 hour difference in departure time).  I called Air Tran and they said they had not canceled their flight to Memphis. Earlier in the day, I questioned Delta about weather being the reason but I didn't have any real proof except for Air Tran.  I found out that the flight originated from Columbus.  Then I did my research.  I live in Columbus so I know the weather wasn't bad here. Plus my husband flew out at 5:25 and there were Delta flights coming and going from Columbus all day..  So I looked up the weather in Memphis and the weather was almost exactly the same as here.  Not only that, but on the Delta website it said that there were Delta flights going in and out of Memphis all day.  So at about 11:00 P.M,. I decided to call them again. The first woman I talked to told me that the flight originated from Columbus and was canceled due to bad weather.  I asked her bad weather in what city.  She said Columbus.  I told her I lived in Columbus and that we had no badweather all day and that Memphis had not had bad weather and that there were Delta flights going in and out of Memphis  the entire day even after my husband was scheduled to leave from there. I told her I wanted to talk to a supervisor. I got put on hold for a long time.  Finally a supervisor from Cincinnati came on the phone.   (Now remember earlier in the day when I talked to two people from Delta, one of which was a supervisor, they swore to me it was due to bad weather and that I  just wouldn't believe them)  The supervisor comes on the phone and tells me that it must have been bad weather in Columbus.  I tell her that I live in Columbus and we haven't had bad weather.  So she calls Memphis and tells me it is snowing in Memphis.  Yes, it is snowing in Memphis.  I look on the Memphis weather it is a dusting and not enough to cancel flights and it snows way after my husband’s flight was scheduled. Not only that but Delta has many flights going in and out of Memphis all day.  Most of the day in Memphis there was light rain and the weather was in the 30's and 40's.  I tell her how inconvenienced we were and that I feel like we were due some compensation for a flight that really wasn't canceled due to weather.  She tells me that Delta won't do anything and recommends that I report it to the FAA which I fully intend to do.  If we change our minds and want another flight Delta charges up to 150 dollars. But if they lie to us and tell us a flight is changed due to weather, when it is more than likely due to not enough passengers on the flight, they don't feel compelled to do anything for the inconvenience they cause us.  They should be fined and we should be compensated.  Another thing that really gripes me is that they were immediately on the defensive when I questioned them about the weather thing.  They didn't care a bit inconveniencing us.  They didn't go out of their way to say they were sorry about not giving us a phone call. They made the excuse that my husband used another agency to book the ticket and the agency should have contacted us sooner or called us. So I asked them if I had booked through Delta would they have called us?  She did not give me a definite Yes.  She gave me some long political mumbo jumbo that never even answered the question. I don't know who trains these customer service people, but the first two wanted to argue with me.  At least the second told me to contact the FAA.  She probably knows how bad Delta really is. 

My husband was scheduled today Jan. 25th 2011 to leave from Columbus Ohio for Memphis at 6:00 P.M. Then from Memphis his final destination was Phoenix Arizona where he was going to visit his elderly parents, one of whom is very sick from cancer. Earlier in the day he looked at the website and all was well and on time.  Around 4:00 before we were to leave for the airport he checked again and guess what, the flight was canceled presumably due to weather.  We both thought that was odd because we had no bad weather here.  Delta never called to tell us the flight was canceled. But about 3:45 they sent an e-mail letting us know the flight was canceled. (When he went to the airport, the lady at the airport told him the flight was canceled at 12:30 which would have given them plenty of time to contact us earlier).   He immediately called trying to get booked on another flight.  They wanted to book him on a later flight leaving from Columbus which would make him arrive very late in Phoenix which would really be hard on his elderly parents.  So he agreed to try and make an earlier fight that left at 5:25.  Mind you that was at about 4:20. We left for the airport after 4:30.  Fortunately we don't live too far and he was able to make the flight.  But it was quite an inconvenience for me as I had to take care of my small grandchildren too.  Not only that but we had to call the Arizona shuttle who was scheduled to pick him up in Phoenix that his flight had been canceled and that he would be on a different flight.  This time he flew through Atlanta and of course, that flight didn't leave on time.  But what really bugs me is how Delta airlines lies about the reason they canceled the flight.  They said it was due to the weather, but interestingly Air Tran also had a flight out from Columbus to Memphis about the same time as Delta's. (only a 1/2 hour difference in departure time).  I called Air Tran and they said they had not canceled their flight to Memphis. Earlier in the day, I questioned Delta about weather being the reason but I didn't have any real proof except for Air Tran.  I found out that the flight originated from Columbus.  Then I did my research.  I live in Columbus so I know the weather wasn't bad here. Plus my husband flew out at 5:25 and there were Delta flights coming and going from Columbus all day..  So I looked up the weather in Memphis and the weather was almost exactly the same as here.  Not only that, but on the Delta website it said that there were Delta flights going in and out of Memphis all day.  So at about 11:00 P.M,. I decided to call them again. The first woman I talked to told me that the flight originated from Columbus and was canceled due to bad weather.  I asked her bad weather in what city.  She said Columbus.  I told her I lived in Columbus and that we had no badweather all day and that Memphis had not had bad weather and that there were Delta flights going in and out of Memphis  the entire day even after my husband was scheduled to leave from there. I told her I wanted to talk to a supervisor. I got put on hold for a long time.  Finally a supervisor from Cincinnati came on the phone.   (Now remember earlier in the day when I talked to two people from Delta, one of which was a supervisor, they swore to me it was due to bad weather and that I  just wouldn't believe them)  The supervisor comes on the phone and tells me that it must have been bad weather in Columbus.  I tell her that I live in Columbus and we haven't had bad weather.  So she calls Memphis and tells me it is snowing in Memphis.  Yes, it is snowing in Memphis.  I look on the Memphis weather it is a dusting and not enough to cancel flights and it snows way after my husband’s flight was scheduled. Not only that but Delta has many flights going in and out of Memphis all day.  Most of the day in Memphis there was light rain and the weather was in the 30's and 40's.  I tell her how inconvenienced we were and that I feel like we were due some compensation for a flight that really wasn't canceled due to weather.  She tells me that Delta won't do anything and recommends that I report it to the FAA which I fully intend to do.  If we change our minds and want another flight Delta charges up to 150 dollars. But if they lie to us and tell us a flight is changed due to weather, when it is more than likely due to not enough passengers on the flight, they don't feel compelled to do anything for the inconvenience they cause us.  They should be fined and we should be compensated.  Another thing that really gripes me is that they were immediately on the defensive when I questioned them about the weather thing.  They didn't care a bit inconveniencing us.  They didn't go out of their way to say they were sorry about not giving us a phone call. They made the excuse that my husband used another agency to book the ticket and the agency should have contacted us sooner or called us. So I asked them if I had booked through Delta would they have called us?  She did not give me a definite Yes.  She gave me some long political mumbo jumbo that never even answered the question. I don't know who trains these customer service people, but the first two wanted to argue with me.  At least the second told me to contact the FAA.  She probably knows how bad Delta really is. 

They allowed my luggage to get so soaked, black from the carts or lines they go through, and so soaked that you could wring out the clothes inside.  I also damaged my suede jacket while waiting on the steps of the plane in Atlanta.  They keep you under cover on the circlle walk to the plane and then allow a passanger to do whatever to hold up the people already on the steps, they know it's raining on them.  At least in Chicago in the winter, you are ready for snow and ice and delays.  At least if they lose your luggage you eventually get it back, but this is the worst of the worst. Thought I had experienced everything dealing with airlines and never got upset, but purple clothing running into whites and etc.  Terrible, Horrible.  Where are the covers that go down over the sides of the carts?  Keep them open the whole time so people at the last minute can throw them onto the cart.  If I pay $60.00 to check a tote and a rolling duffle, I expect them to be cared for.

My daughter who is a student flew this crooked airline.  She arrived at her gate 7 minutes before her connecting flight took off.  The plane was still in the gate and she was not allowed to board.  It was the airlines fault that she got to the gate at this time, but I am sure the plane was overbooked so they refused to let her on the plane.  Therefore she had to spend the night,( they give you a $50 voucher for a $110 room), and  miss her classes the next day.  They don't give a rip about people's schedules, all they care about is overbooking those flights so they can make all the money they want.  People buy tickets with good faith that  these people, airlines,  are going to do what is expected when you buy these tickets.  I am not flying Delta anymore, the quality of this company has gone down the tubes, greed has replaced good customer service.  But that is par with the times, The LORD is coming back soon!   

i used them 3 months ago..it was suppose to be my daughter first time flight to ecuador in a relax way..but from the beginning this guys lie..lie and lie..we were suppose to get out at 8:00am we take off at 2:00 PM..WE WERE SUPPOSE TO BE THERE AT 9:00PM..WE WERE THERE AT 3:OOAM..NEXT DAY..IF I COLULD I WILL BREAK SOMEBODY'S FACE..THEY HUMILATED ME AND MY FAMILY..THIS WILL BE THE FIRST AND LAST TIME THAT I FLIGHT WITH THESE (*&^%$%#@$..THANKS

This is a boycott?  You say nothing besides a petty mistake the airline made ONLY to you.  This says nothing about their policy.  How narcissistic can you get?

We were sitting on on a Delta plane in Columbus, Ohio excited to begin a trip to Europe to celebrate our 37th anniversary. We were to fly to Rome with a stop in Detroit. and after 2 days in Rome, cruise to ports in Italy, Greece and Turkey.  We had never been to Europe before and this was a trip of a lifetime for us.  Well Delta tried very hard to ruin our trip by leaving us without our luggage for 5 days.  Luckily our hotel in Rome and Celelrity cruiseline are better at customer service than Delta.  They paid for us to use their laundry service daily as we wore the same clothes for 5 days.  The gave us necessities such toothbrushes and deodorant and even T shirts. They had not caused the problem but they were helpful.  Delta did cause the problem but they seem to have no customer care at all. We did all the paper work to try to get compinsated for the few things we had to purchase: a dress and ladies shoes for formal night, swinsuits, a pair of mens long pants for the dining room and a litlle make up  Delta refused to accept responsibility and would not pay.  They also lost that same luggage agaun on tha way home.  It arrived in Ohio 2 days after we did.  DO NOT TRAVEL ON DELTA!

My 15 year old son flew from Atlanta to Syracuse Saturday night to attend a lacross camp at Syracuse University.  He checked his gear in one bag, he clothing etc in a second bag, and his defensive poles in third "tube" to protect them.  I had to pay 125 extra dollars for the tube.  (I could have FedExed it cheaper than that).  Well he lands in SYR and the only bag that comes out is the one with his gear.  No clothing bag (which I also paid an extra $35 for) and no tube.  Delta assured my son they bag would be delivered the next morning.  He called me at 4:30 yesterday and the bags had still not arrived.  So without his clothing and this d-poles, he could not participate in the camp I paid over $500 for.  I called Delta a little before 5:00 and they told me the bags were on their way to SU and he should have them any minute.  After several more calls I finally got the name of the delivery company and the driver's cell number who had the bags.  Well, he had not left the airport with the bag at 9:00 when I spoke to him.  He said he'd be there in about half an hour.  It was almost 11:30 when my son finally got his bag.  I used to work for Delta and I simply cannot believe how far they have sunk in the area of customer service.  Shame on you Delta for leaving a 15 year old kid at a location he had never been to without toiletries, clothing, gear, and all the things he needed to participate in the camp that was the whole point of the trip anyway. 

we flew out of Memphis to Portland via Minneapolis my wife didnt want the hassle of watching her bag so we checked it thru well when we got home there was a change purse with only about 10 dollars in it but my wedding ring that I have had for 30 years was missing also I called and was told that if  tsa hadnt inspected the bag thenwe cannot prove that an employee had taken it for they do get people trying to get something for nothing and basiclly we were out of luck never have I been treated so badly

it was a pleasure to fly with a government sponsored airline, such incompetence and a loathing for the customers surely should be appreciated by the ceo's and the shareholders.  british airways, and delta should be avoided at all cost to the traveling public.  they lost all my baggage not to mention the government issue equipment i am responsible for and all my medication, and then lie about where it is.

Delta has lost my loyalty a long time ago.  I am currently boycotting them, but what can you do when cruise lines partner up with them?

American and Southwest are my choices from now on. I join you in this boycott.

Think that's bad. I was told that my "delayed" bag would be delivered by 8:00 PM that evening. It has been 72 hours! I can't get a hold of a rep by phone, I have been put on hold for hours (not kidding) and other phone numbers only give a busy signal. Online keeps saying the same thing, they have found the bag, it's in New York. Well that's nice, I'm in San Francisco, hope my bag is having a nice time there. This all started in Atlanta Ga. In the mean time I'm still waiting!