Boycott of Acer Computers

Bought acer laptop new in may 2010, crashed 6 weeks later.  Sent to their repair facility at shipping and packing cost of $38.  Got back week and a half later, used 3 days, crashed again.  Sent back to Acer at their cost.  Came back 3 days later, said was checked and it was working properly(?!?).  Used 2 days, again crashed, keeps shutting down with blue screen "page fault" and "beginning memory dump",  IE kept shutting off also.
Called Acer to request refund, was told to ask Office Depot for a refund!  Stores don't warranty computers, manufacturers do.  Was told a refund was not possible because "this was a repair"  Yeah, a repair from an original problem that was not fixed, therefore not a "repair" issue.
Sent e-mail advising I would take only a refund (less than $400).  Went up chain of command, told no refund.
Lousy computer, defective, lousy company, care nothing about their customers or their reputation.
Avoid these laptops at all cost.

HORRIBLE SERVICE!!

The only thing this so called company does is rip people off i hate this acer company specially the customer service!!

DAMN YOU ACER! 

Note: For European support you should use

https://customercare.acer-euro.com/CustomerCare/AcerService.aspx

This will find all the product details from the serial number etc.

Well a few days later and Im still unable to sort this out and to make matters worse the backlight along the left hand edge has now failed so a 3rd of the screen is very dark.

Im going to try and email them via some alternate address as tech support is near on useless.

I bought an AL2416W in January 2008, its been great up until about 3 weeks ago and is now problematic when trying to turn it back on after the pc has shut the screen down or its been off for sometime.

I am an IT tech and have been repairing/building pc's for over 30 years. So I had already checked all the obvious things and researched for possible solutions before I even tried to get Acer to sort it out.

I tried to raise a fault ticket on the website but it wont let me enter any more than 3 chars for the SNID and then wont accept the ticket because the SNID is less than 11 chars? (Tried with Firefoxx and IE 8, so not a browser fault)

So I called the tech support number which in the UK is an 0871 number and costs at least 10p per minute,as soon as I heard the Indian accent I knew I was in for trouble, after reading the serial number to the person 3 times I then explained the fault in extreme detail only to be told it was the pc that was faulty not the monitor, so I said it was not and was then put on hold for almost 2 minutes, he returned stating that it would be booked in for repair and "if found to be a warranty issue would be repaired, otherwise they would charge for the repair"

It's supposed to have 3 years on-site warranty, but they want to collect it and leave me without a monitor while the check it out. Not On-Site, so I explained this to the person and he said it was because it was 2 years old, After 5 minutes of me trying to explain to the moron that On-site means my premises I gave up as it was very difficult not to tell him to grow a brain and I hung up.

I have had similar problems with customers pc's and laptops in the past but because most of them were fairly new I usually recommend that they return it to the retailer and get a refund/exchange.

Overall I give Acer -11 out of 10 for customer service, I will not recommend them and strongly advice anyone from buying anything they stick their badge on.

What a piece of crap.  I have never and will never own a worse computer.

I agree. This company products and services suck.

To put it short and sweet my mother had a store at one time. Prominently displayed was a sign that simply said: "We have no quarrel with those that sell for less ..... they should know what their stuff is worth!" Am 66 years old, mom is long gone, but the memory stays with me to this day.

In other words you get what you pay for. Next time be smart and buy an HP. At least they have superior support 24/7/365 for the life of your product. I have never been asked for a credit card number up front.

I bought the Acer Aspire 5534-1096 and on the package it says WLAN: 802.11b/g/draft-N

and it says the same thing on the sticker on the laptop.  I bought a new router with N capability and lo and behold the acer wouldn't connect.

I was bounced back and forth between the outsourced support and the 'Paid' support ... I'm not paying for support when I'm still under warranty.  I'll buy a new wireless card and put it in myself if I have to.

Bunch of idiots.

I just got a laptop 2 weeks ago and voila had to call in and tried to get a fix and register my product. Welcome to acer no contact number nothing. Found a 800 number and spoke to some asshole who's first words were "whats wrong with it" I was taken aback then I hear "you don't hear right" Really? I asked to speak to a supervisor who was even ruder, decided to try to do the fix and registration online.If I can't then this Piece of shit is going back and I'll get a decent machine with decent support. NEVER WILL WASTE MY HARDEARNED MONEY ON THESE RUDE BASTARDS

I'll be as brief as I can.  I purchased an Acer Inspire Notebook at my college. 

The thing crashed less than an hour after I started using it for the first time.  I called Acer and rather than send me a new one, they insisted I send it back to them, the shipping they paid for. 

I got it back and it still wouldn't work, despite the annotated repairs they have alleged to have made.  I called them again, and they talked me through reformatting the hard drive (since it didn't work long enough for me to have installed anything, nothing was lost.  Once that process was done (about 20 minutes), the thing froze every time I went on the internet, and I had to shut it off and try again.

The school I bought it refused to refund my money, and ACER wouldn't even let me talk to a manager.  So, I invoiced them for the cost of the computer.  Waiting to hear from them.

After having purchased a computer that would serve me well for many years (I am a disabled veteran), the monitor started having streaks from the top to the bottom about the 5th months after purchasing it.  Not knowing computers well, and going through personal problems myself, I just assumed it was a bad monitor, besides if I turned the computer off then on, the monitor was fine.  I have all 4 of my  outdated Compaq computers still here, but I did have to replace monitors, so no big deal.  However 1 year and 3 months after the ACER COMPUTER crashed (3 months out of warranty), I then had to get a "Geek" out to check it out ($170.).  He told me the motherboard was DEAD, and the cost of repair was greater than the value of the computer.  Soooooooo after 1 year and 3 months, I have a dead computer, and now working on one of my OLD computers..... Thanks ALOT ACER!!

Just to humor myself, and had a few minutes today, I tried to call customer support (several times).  The first call that got through, (computer generated) said the computer was out of warranty, and gave me phone numbers for tech support......(like tech support can help)!!   Then the phone disconnected.....that was it!!  I called back and shouted "CUSTOMER SERVICE", the recording said "the number you are calling from shows that your computer is out of warranty, please call tech support at blah, blah, blah, thank you, goodbye."  AND HUNG UP!!

Well, THANK YOU ACER, there are more people out there that I can tell than you have phone numbers for customer support.....so hopefully, your piece of crap computers and your company RIP.....it will only be time before EVERYONE is aware of your reputation for crappy products, sales and service.....

trish-64012@att.net

To join my class action law suit please contact me at movrb2@yahoo.com.  Provide me with model of acer one netbook and issue, s/n, etc.  THANKS Mark

Their computer desktops, especially the Acer Aspire X1700, are defective and their /technical support/customer service people (all of their 1-800 numbers lead to the same people in India) always tell you the same thing: "You can pay to ship the tower to us.  We will try to diagnose the problem (I already know the problem/taken it to computer places/the power supply just died, even with a surge protector).  We may have to reformat your computer (that means that they ERASE evey bit of data on it permanently), but hopefully, that won't be necessary.  If we can fix the problem, we will do that and send it back to you around 10-14 days later.  Otherwise, we will return it to you unfixed." 

They will not simply send the right replacement part, none are available without having to buy them from a computer place online (if you can figure out which is right/Acer's parts are apparently unusual and uncommon/"Proprietary"?/still may not even fit properly), and then hope that it will be installed correctly by a computer savvy friend/expensive computer repair place.

So....AVOID ACER AT ALL COSTS!!!!!!! Otherwise, ALL of the COSTS will be paid by YOU, not Acer.

Our laptop's hard drive crashed after barely one year.  Tried calling the customer service and spoke with the rudest, most disrespectful rep ever.  In no uncertain terms he said they couldn't, wouldn't help since it was out of warranty and refused to transfer my call to someone higher up.  It was the most frustrating experience I've ever had as a customer and we most certainly won't be buying another Acer product just because of this experience.

What a mistake!!!

Less than 1 year after purchase the camera stopped working then a USB port then another and now I need to replace the motherboard!

CS is no help - can't reach anybody.

Time to buy a new computer and it will never be another ACER.

Acer SUCKS!!!! Touchpad is ridiculously sensitive, with no real adjustment. Mine broke down five days and out warranty - yes FIVE DAYS!!!! The hard drive went out, and acer told me to BUY a new hard drive, and they would answer any questions I had about installing it.....ARE YOU KIDDING?? At least HP acts like they care. Heck, Gateway even sent me a new keyboard after mine quit working, free of charge, out of warranty.

Do yourself a favor, folks, and AVOID ACER!

acer computers suck.  Everyone i've known, including myself who has or had an acer computer says the things have broken down.  Needs new modems, new motherboards.  Acer is the worst computer you can buy.  It is nothing but a big headache.  I had mines for a few months, and out of that time i only had it for like maybe 3 months or something because the rest of the time i had it before i got a new computer, it was being sent off to be repaired.  Furthermore, i feel sorry for people who still have to use dial up and have an acer computer, because these computers mess up eventually when connecting to dial up.  No one knows how to fix it.  Its ridiculous.  I have a vaio now, and its the best computer i've ever had so far.

So far I'm scared that I won't get any help from anybody at acer since I can't seem to find a phone number (and for example their download crap asks for a location and they don't even cover the usa as one of many examples)...  Will keep this computer for about 85 days and then return it to Costco for my money back.  If this thing breaks down and a suspect it will the $500 I spent on the purchase will seem like small potatoes compared to what it will really cost me in the end.  I will eventually just buy a MAC (I was warned of this crap from my MAC friends....)

Total Posts:
2

I have been boycotting Acer since 1994.  I had called in to a CSR with some problems...CSR was rude beyond description...I'm not going to describe the incident but needless to say I will NOT ever buy one of their computers.

They removed the customer support number for laptops from the website.

NICE 5 months of owning one of their laptops I need a new harddrive. SCAMMERS is all i can say.